Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Miami Beach EDITION, located at 2901 Collins Ave, Miami Beach, Florida, is a distinguished luxury hotel that blends the visionary genius of boutique hotelier Ian Schrager with the exceptional service delivery standards of Marriott International. Known for creating a unique experience that perfectly balances polish with personality, comfort with charisma, and perfectionism with individualism, the EDITION brand caters to sophisticated and discerning guests who value quality, originality, design, and service excellence. This luxury establishment prides itself on delivering an attitude and feeling that breaks conventional boundaries, offering an experience that is both exclusive and warmly inviting.
At Th... Show More
At Th... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years of experience in event management, food and beverage, sales and marketing or related field
- or associate degree in hotel and restaurant management, hospitality, business administration or related field
- minimum 2 years of related experience
- strong organizational and communication skills
- ability to manage budgets and vendor relationships
- exceptional customer service orientation
- leadership ability with experience managing staff
- flexibility to work full-time on-site
- commitment to safety and emergency procedures
- capacity to handle guest complaints effectively
Job Qualifications
- High school diploma or GED
- 3 years experience in event management, food and beverage, sales and marketing or related professional area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in event management, food and beverage, sales and marketing or related professional area
Job Duties
- Researches and analyzes new products, pricing and services of competition
- apprises property of all groups that will impact property operations
- executes event management strategy that is aligned with the company’s business strategy and leads its execution
- conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
- develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities
- creates opportunities to upsell during event planning
- manages department controllable expenses to achieve or exceed budgeted goals
- creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- ensures employees understand expectations and parameters
- strives to improve service performance
- emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- observes service behaviors of employees and provides feedback to individuals
- monitors progress and leads discussion with staff each period
- participates in the development and implementation of corrective action plans
- attends and participates in all pertinent meetings
- reviews staffing levels to ensure that guest service and operational needs are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: