Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Retirement Plan
Career Development
Employee Discounts
Job Description
The Ritz-Carlton Fort Lauderdale, located at 1 North Fort Lauderdale Beach Boulevard in vibrant Fort Lauderdale, Florida, is a premier luxury hotel recognized worldwide for impeccable service and elegant accommodations. As part of Marriott International's prestigious portfolio, The Ritz-Carlton brand epitomizes the highest standards of hospitality by delivering refined experiences to its guests. With more than 100 award-winning properties globally, The Ritz-Carlton prides itself on fostering a culture where creativity, compassion, and thoughtful service define every guest interaction. The company is committed to equal opportunity employment and values the diverse backgrounds and talents of its associates, ensuring an inclusive workplace... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- ability to manage budgets
- excellent customer service skills
- strong organizational and communication skills
- ability to lead and empower staff
- knowledge of safety procedures
- problem-solving skills
- flexibility to attend meetings and participate in departmental activities
- ability to work full time at The Ritz-Carlton Fort Lauderdale
Job Qualifications
- High school diploma or GED with 3 years experience in event management, food and beverage, sales and marketing, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management, food and beverage, sales and marketing, or related area
Job Duties
- Plan and execute meetings and special events
- assist in implementation of departmental strategies
- ensure seamless turnover of events from sales to operations and vice versa
- research and analyze competitive products, pricing, and services
- apprise property of all groups impacting operations
- execute event management strategy aligned with company business strategy
- conduct daily banquet floor walk-throughs to ensure client satisfaction and quality
- develop and maintain vendor relationships
- establish prices and service agreements to enhance event experience
- create opportunities to upsell during event planning
- manage department controllable expenses to meet or exceed budget
- create event management environments meeting or exceeding guest expectations
- set positive example for guest relations
- interact with guests for feedback on product quality and service
- handle guest complaints and problems
- empower employees to provide excellent customer service
- ensure employees understand expectations
- strive for continuous service improvement
- emphasize guest satisfaction in department meetings
- communicate and implement safety and emergency procedures
- observe and provide employee service feedback
- monitor staff progress and lead discussions
- develop and implement corrective action plans
- attend departmental meetings
- review staffing levels to ensure service and operation needs are met
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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