Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The Portland Winterhawks are a professional ice hockey team based in Portland, Oregon, competing in the Western Hockey League (WHL). Known for their commitment to excellence and a rich history of success both on and off the ice, the Winterhawks have established themselves as a premier franchise in junior hockey. With a passionate and loyal fan base, the organization prioritizes delivering memorable experiences for fans while maintaining high standards in operations, service, and community involvement. The team plays their home games at the Memorial Coliseum, a key venue in Portland that hosts thousands of fans each season. As part of... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 3-5 years of experience in ticket operations or ticketing systems
- Advanced knowledge of Ticketmaster Archtics and TM Host platforms
- Strong financial management skills
- Proven leadership experience managing teams
- Excellent interpersonal and communication abilities
- Flexibility to work evenings, weekends, and holidays
- Ability to troubleshoot technical ticketing issues efficiently
Job Qualifications
- 3-5 years of progressive ticket operations or ticketing systems experience, preferably in sports or entertainment
- Advanced proficiency in Ticketmaster Archtics, Host, and related CM Tools
- Strong financial acumen with experience in reporting, settlements, and revenue oversight
- Proven leadership ability with experience managing sales and operations teams
- Excellent communication, problem-solving, and customer service skills
- Ability to thrive in a fast-paced, event-driven environment with flexible hours including nights, weekends, and holidays
Job Duties
- Build and manage all Winterhawks events including games, parking, food vouchers, and VIP lounges in Ticketmaster Archtics and CM Tools, ensuring accuracy of seasons, events, plans, and price codes
- Serve as primary liaison with Ticketmaster Client Support Specialists to troubleshoot and resolve technical or system issues
- Ensure timely and accurate publication of all Winterhawks events on TM Host
- Manage financial oversight of ticketing operations, generating internal reports from Archtics and Host and partnering with the CFO to complete game settlement reports aligned with Rose Quarter fee settlements
- Develop and implement ticketing procedures, pricing models, and sales distribution strategies
- Lead the ticket operations team on game days, providing direct customer service support, issue resolution, and operational leadership
- Oversee and guide Ticket Operations Manager and Sales Staff to maximize revenue across single-game, group, promotional, VIP, premier, flex, and season ticket sales
- Maintain compliance with all ticketing policies to ensure a seamless fan experience and revenue optimization
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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