Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Portland Winterhawks are a distinguished sports franchise competing in the Western Hockey League, widely recognized for their commitment to excellence both on and off the ice. Located in Portland, Oregon, this celebrated hockey team has built a passionate fan base and a strong community presence since its inception. Known for its championship-caliber performance, the Winterhawks offer not only thrilling athletic competition but also a rich environment for career development in various aspects of sports management and operations. The organization prides itself on fostering a diverse and inclusive workplace, inviting talent from all backgrounds to contribute to its ongoing success... Show More
Job Requirements
- Bachelor’s degree or equivalent experience in business sports management or related field
- Minimum of 3 years experience in ticket operations or related industry
- Proficiency with Ticketmaster Archtics and TM Host platforms
- Strong leadership and team management capabilities
- Excellent interpersonal and communication skills
- Ability to work flexible hours including nights weekends and holidays
- Strong organizational and multitasking skills
Job Qualifications
- 3-5 years of progressive ticket operations or ticketing systems experience preferably in sports or entertainment
- Advanced proficiency in Ticketmaster Archtics Host and related CM Tools
- Strong financial acumen with experience in reporting settlements and revenue oversight
- Proven leadership ability with experience managing sales and operations teams
- Excellent communication problem-solving and customer service skills
- Ability to thrive in a fast-paced event-driven environment with flexible hours including nights weekends and holidays
Job Duties
- Build and manage all Winterhawks events in Ticketmaster Archtics and CM Tools ensuring accurate seasons events plans and price codes
- Serve as primary liaison with Ticketmaster Client Support Specialists to troubleshoot and resolve technical or system issues
- Ensure timely and accurate publication of all Winterhawks events on TM Host
- Manage financial oversight of ticketing operations producing internal reports from Archtics and Host and partnering with the CFO to complete game settlement reports in alignment with Rose Quarter fee settlements
- Develop and implement ticketing procedures pricing models and sales distribution strategies
- Lead the ticket operations team on game days providing hands-on customer service support issue resolution and operational leadership
- Oversee and guide Ticket Operations Manager and Sales Staff to maximize revenue across single-game group promotional VIP premier flex and season ticket sales
- Maintain compliance with all ticketing policies ensuring a seamless fan experience and revenue optimization
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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