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CRATE & BARREL

Senior Manager, Store Operations

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
performance bonuses

Job Description

Our company is a leading retail establishment dedicated to delivering an exceptional shopping experience through operational excellence and innovative store management. We pride ourselves on blending strategic initiatives with hands-on leadership to drive store performance, enhance profitability, and optimize every aspect of the customer journey. With a strong focus on collaboration, we work closely with multiple senior leadership roles including the Senior Vice President of Store, Regional Directors, and Senior Director of Store Operations to foster an environment of continuous improvement and outstanding service. Our commitment to back-of-house efficiency, inventory management, and process enhancement ensures that each store operates at... Show More

Job Requirements

  • 7+ years retail operations, supply chain, store planning or equivalent experience
  • 2+ years supervisory or leadership experience
  • facility with Google, Microsoft work suite, micro strategies, and tools needed to perform functions preferred

Job Qualifications

  • 7+ years retail operations, supply chain, store planning or equivalent experience
  • 2+ years supervisory or leadership experience
  • strong ability to create and drive strategic roadmap for area of expertise including alignment, partnership, and continuous updates to store leadership and partners
  • seasoned skill in driving profitability through creation of process and driving efficiencies and improvement in process, systems and leadership resources
  • demonstrated ability to innovate and be creative with resources
  • demonstrated high level execution and project management skills including scoping, planning, leadership, delivery, and follow up
  • ability to use data insight to assess, make decisions, and track results and trends
  • strong communication skills in developing content, training and presentations
  • passion for retail environment with commitment to side by side in store experience and team interactions
  • proven high energy, urgency and positive growth mindset
  • strong initiative and drive for continuous improvement
  • ability to quickly and effectively assess, flex, and shift own and team work to meet ongoing business priorities
  • drive to build personal capacity for more and different work through productive process and work habits
  • actively develops self and advocates for growth and new opportunities

Job Duties

  • lead p&l efficiencies across controllable expenses through goals and tracking, process changes and leadership support and education
  • lead back of house standards including reengineered and optimized layout, process to meet customer demand allocation and drive overall efficiencies
  • partner with supply chain to improve the customer experience through root cause analysis, system enhancements, and process changes across the network
  • develop and lead initiatives that drive results and profitability by delivering, tracking and iterating initiatives with store leadership
  • drive process improvement for stores by continually removing or streamlining work that does not enhance the customer experience and identifying upstream, root cause issues impacting customer and associate experience utilizing store feedback, data, and field experience and work with partners to develop and deploy solutions
  • lead areas of expertise in cross functional routines with a strong point of view empowered through data analysis, store feedback, and strategic goals
  • negotiate across partners on emerging work assignments deciding when to lead, participate, and/or move accountability to appropriate department or team
  • perform stakeholder responsibilities as assigned
  • partner with technology on continual enhancements in all systems, technology and devices relevant to area of expertise
  • support CB2 in all applicable functions
  • lead performance for direct reports by communicating strategy, setting clear expectations, providing feedback and coaching, and holding associates accountable to high standards
  • lead talent routines for direct reports and participate for full team
  • lead developmental experiences, education, and growth mindset discussions for team

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

OysterLink is a restaurant, hospitality, and hotel job platform.

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