Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $180,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Paid vacation
Paid holidays
Personal choice holidays
Parental leave
Annual bonus
Long-term incentive program
401K Matching
Job Description
TravelCenters of America (TA), a significant part of bp, is a leading operator of 270-plus travel centers, restaurants, and truck service locations across the United States. With a commitment to providing top-tier services to the trucking and travel communities, TA is undergoing a multi-year transformation, embracing modernization and innovation. The company is making substantial investments in workforce systems and elevating its culture to align with contemporary operational excellence and customer satisfaction standards. TA’s dedication to operational modernization and cultural enhancement reflects its forward-thinking approach to business and commitment to its diverse set of stakeholders, including employees, customers, and partners.
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Job Requirements
- 10+ years of relevant workforce management or operations strategy experience
- Proven leadership experience managing teams in distributed operations
- Strong expertise in workforce forecasting, scheduling and related systems
- Effective communication skills with stakeholders at all levels
- Ability to work in a hybrid environment with up to 25% travel
- Adaptability to rapid changes and innovation in workforce planning
- Knowledge or experience with Lean Six Sigma or process improvement
- Commitment to core company values and safe practices
Job Qualifications
- 10+ years in Workforce Management, Operations Strategy, or Labor Planning in large multi-unit environments
- Experience leading workforce management teams and scaling processes
- Expertise in forecasting, scheduling, and WFM systems
- Strong communication skills with senior leaders and field operators
- Data-driven decision-making capabilities
- Ability to navigate and lead transformation initiatives
- Familiarity with Lean Six Sigma or project management methodologies
- Leadership aligned with values of integrity, safety, empathy, accountability, talent development, collaboration, and innovation
Job Duties
- Lead TA’s enterprise Workforce Management strategy across retail, restaurants, truck service, and site operations
- Ensure safety is embedded in all labor planning and system optimization decisions
- Improve forecasting accuracy, scheduling efficiency, and labor utilization through workforce planning
- Guide and develop the workforce management team promoting analytics and continuous improvement
- Partner with multi-disciplinary teams to align labor plans with business objectives and budgets
- Advance WFM technology and labor models ensuring impactful operational updates
- Drive large-scale optimization projects aligned with business priorities
- Use data and trends to strengthen labor deployment and performance
- Provide clear reporting and insights to senior leadership
- Champion change management ensuring smooth adoption of new tools and processes
- Mentor and develop workforce management team fostering innovation and collaboration
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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