Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Comprehensive health insurance plan options
Vision Insurance
Dental Insurance
company sponsored life insurance
Voluntary benefit options
401K with company match
Paid Time Off
9 paid company holidays
Professional development opportunities
inclusive work environment
Exciting projects and growth opportunities
Opportunities to attend free local events
Job Description
Capitol Broadcasting Company, Inc. is a diversified communications company based in Raleigh, North Carolina, with a broad portfolio of media and community-focused enterprises. The company owns and operates television and radio stations including WRAL-TV, WRAZ-TV, WRAL-FM, and several digital platforms. Additionally, Capitol Broadcasting Company owns the Durham Bulls Baseball Club among other sports and entertainment ventures. As a leader in both media and live entertainment, the company is dedicated to providing high-quality experiences across various platforms and communities, maintaining strong ties to the local regions it serves such as Durham, Raleigh, Wilmington, Holly Springs, Greensboro, Rocky Mount, and Rock Hill.... Show More
Job Requirements
- Minimum of 4 years of customer service and/or ticketing experience
- Management of personnel preferred
- Demonstrated commitment to outstanding customer service
- Strong organizational skills
- Ability to prioritize tasks and multi-task
- Excellent written and verbal communication skills
- Proficiency with ticketing or CRM systems preferred
Job Qualifications
- Minimum of 4 years of customer service and/or ticketing experience (sports industry preferred) with management of personnel preferred
- Demonstrated commitment to outstanding customer service and professionalism
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to prioritize tasks, multi-task, and stay focused in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with ticketing or CRM systems preferred
- ability to learn new software quickly
Job Duties
- Own and execute the overall ticket service vision, ensuring an exceptional, consistent experience for all fans attending events at Durham Bulls Athletic Park
- Oversee all fan-facing service channels, including in-person, phone, email, text, and live chat
- Serve as the escalation point for complex or sensitive service issues, resolving concerns with professionalism and sound judgment
- Establish service standards, best practices, and training to ensure excellence across the ticket services team
- Lead the strategy, development, and execution of the 919 Member program, ensuring meaningful engagement, value, and retention
- Own all season ticket and partial-plan renewal efforts, including timelines, communication plans, touchpoints, and fulfillment
- Partner with ticket sales and marketing teams to align retention strategies with acquisition and growth goals
- Directly manage and mentor Ticket Services Managers, Ticket Services Interns and seasonal ticket service staff
- Foster a positive, service-driven culture that emphasizes accountability, collaboration, and fan satisfaction
- Analyze service metrics, renewal data, and member engagement trends to inform strategy and improve retention as well as opportunities for improvement
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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