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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Job Description
Sheraton Dallas Hotel, located at 400 Olive St, Dallas, Texas, is a distinguished member of the Sheraton Hotels & Resorts portfolio, operating under the prestigious Marriott International umbrella. With an established presence since 1937, Sheraton stands as a global community of hospitality professionals dedicated to creating memorable, engaging experiences for guests. The Sheraton brand emphasizes inclusivity, diversity, and high standards of service, offering associates opportunities to thrive personally and professionally. As a full-service hotel in the vibrant city of Dallas, Sheraton Dallas Hotel caters to a diverse clientele, hosting events ranging from corporate meetings and conferences to social gatherings and... Show More
Job Requirements
- high school diploma or GED
- minimum 2 years experience in event management or related field
- or 2-year degree from accredited university in relevant major
- strong communication skills
- ability to work full time on-site
- management experience
- ability to handle multiple tasks simultaneously
- proficiency in Microsoft Office and event management software
- excellent organizational skills
- customer-focused mindset
Job Qualifications
- high school diploma or GED with 2 years experience in event management or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- strong customer service skills
- excellent communication skills
- problem-solving abilities
- ability to manage complex events
- ability to forecast and manage budgets
- leadership skills
- team collaboration
- knowledge of event operations and sales processes
- proficiency in coordinating multiple stakeholders
Job Duties
- prepare all event documentation
- coordinate with sales, property departments and customers
- ensure consistent, high-level service throughout all event phases
- handle complex events
- lead pre-event and post-event meetings
- identify and resolve operational challenges
- manage customer budgets
- oversee customer experiences from file turnover to post-event phase
- conduct pre- and post-event meetings to review group needs and feedback
- manage group room blocks and meeting space
- adhere to standards, policies, and procedures
- recognize team member contributions
- up-sell products and services
- participate in customer site inspections
- act as liaison between sales and customers
- manage event revenue and profitability
- forecast group room and event revenue
- review billing and payments with clients
- interact with guests for feedback
- handle guest problems and complaints
- maintain presence during all event phases
- follow up post-event
- greet customers during event phase and transition to Event Operations
- improve service performance
- set positive example for guest relations
- review guest satisfaction results
- coordinate and communicate event details with customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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