Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
wellness programs
Job Description
Augusta National Golf Club is one of the most prestigious and iconic golf clubs in the world, renowned for hosting the Masters Tournament, an event that showcases excellence, tradition, and world-class hospitality. The club's commitment to delivering unparalleled guest experiences makes it a leader in luxury sports entertainment and exclusive hospitality services. With a deep appreciation for tradition and a forward-looking approach, Augusta National Golf Club consistently strives to maintain and elevate its global reputation while fostering strong local community ties in Augusta, Georgia.
The Senior Manager, Masters Hospitality, plays a critical role within this esteemed institution by overseeing... Show More
The Senior Manager, Masters Hospitality, plays a critical role within this esteemed institution by overseeing... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration, event management, or related field preferred
- 7+ years of experience in luxury hospitality, large-scale event operations, or premium guest services
- previous leadership experience preferred
- strong project management skills
- advanced communication and interpersonal skills
- ability to work flexible hours including days, evenings, weekends, holidays, and overtime
- valid driver’s license or completion of Club’s internal motor vehicle training program
- legally authorized to work in the United States
- ability to handle physical demands such as walking, lifting up to 50 pounds, and operating a golf cart occasionally
Job Qualifications
- Exceptional project management skills
- strong relationship-building and vendor-management capabilities
- advanced communication and interpersonal skills
- strong analytical and strategic thinking skills
- demonstrated ability to innovate hospitality services and integrate new technologies or systems
- deep commitment to delivering world-class guest experiences
- 7+ years of progressively responsible experience in luxury hospitality, large-scale event operations, or premium guest services
- previous leadership experience preferred
- proven track record managing complex, high-profile hospitality programs
- bachelor’s degree in Hospitality Management, Business Administration, Event Management, or related field preferred
- experience leading cross-functional teams and managing relationships with third-party operators or external service partners
- prior experience with sporting events, entertainment venues, or VIP client programming strongly preferred
Job Duties
- Lead the day-to-day relationship with the external hospitality management partner, driving strategic initiatives, service design, staffing, and program enhancements across all OMH offerings
- define and uphold service standards that ensure exceptional guest experiences
- monitor quality, resolve escalations, and implement continuous improvements that reflect the prestige of the Masters and Augusta National Golf Club
- oversee planning and execution of all hospitality programming, including housing, transportation, catering, guest services, and special events
- shape the long-term vision for OMH by identifying opportunities for innovation, optimizing systems and workflows, and recommending enhancements
- develop and manage OMH operating budgets, analyze expenditures, negotiate favorable pricing, and ensure responsible stewardship of financial resources
- partner with internal departments to align OMH initiatives with broader Tournament priorities and ensure integrated planning and execution
- build and maintain strategic relationships with key vendors and partners
- evaluate program performance using guest feedback, operational metrics, and partner input
- identify and mitigate operational risks, ensuring adherence to Club policies and regulatory requirements
- accountable for effective financial management including payroll and overtime spend
- responsible for performance improvement and development of direct reports
- support the Director of Hospitality with special projects, long-range planning, and departmental initiatives
- assist in developing training materials, staffing plans, and operational guides for internal teams and external partners
- conduct site visits, vendor evaluations, and market research
- prepare presentations, briefings, and post-event reports for senior leadership
- contribute to the development of crisis management and contingency plans
- perform additional duties assigned to support the success of the Masters Tournament and the Club and Hospitality team
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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