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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,300.00 - $118,700.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
income protection
401(k) program with employer match and immediate vesting
Paid Time Off
Parental leave
paid bereavement leave
Jury duty leave
Voting time leave
Military leave
Corporate vehicle program eligibility
Mobility stipend
Job Description
Scout Motors is a pioneering automotive company that is reviving and advancing the legacy of one of America's most iconic vehicles, originally introduced in 1960. This brand has a rich heritage rooted in rugged SUVs and trucks, known for their durability and versatility. Today, Scout Motors is not merely a brand but a culture of exploration, dedication, and innovation. The company honors a tradition of respect—respect for the past, which informs how they electrify and modernize their vehicles with cutting-edge American technology; respect for communities by fostering a company culture that values its people and customers; and respect for the... Show More
Job Requirements
- Minimum high school diploma, GED or equivalent required for all roles at Scout Motors, Inc.
- 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance
- Experience building and scaling ITIL-aligned practices
- Strong technical expertise in cloud and infrastructure operations, identity, networking, endpoints, monitoring, and automation
- Proven leadership skills and experience managing teams and vendor relationships
- Excellent communication and executive presence
- Ability to work 4-5 days per week onsite at Scout Motors corporate headquarters in Charlotte, NC
- Willingness to travel occasionally for company events and meetings
- Commitment to uphold integrity, curiosity, resourcefulness, and a positive, growth-oriented mindset
- Comfortable working in a fast-paced, high-growth, and ambiguous environment
- Collaborative team player with a passion for operational excellence and innovation.
Job Qualifications
- 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance
- Demonstrated success building and scaling ITIL-aligned practices across incident, problem, change, release, and service transition
- Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments
- Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation
- Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance
- Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls)
- Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption
- Strong program leadership skills including roadmaps, KPIs, executive reporting, and cross-functional delivery
- Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability
- Bachelor's degree strongly preferred.
Job Duties
- Manage daily IT operations supporting approximately 6,000 employees across corporate, hybrid, and remote environments
- Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems
- Lead incident and major incident management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR
- Own problem management, including root cause analysis quality, corrective actions, trend reduction, and elimination of recurring issues
- Own change enablement and release governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed
- Own service transition and operational readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths
- Manage third-party application management support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery
- Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model
- Build and mature ITIL-aligned operational practices and drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues
- Partner with information security to ensure consistent execution of operational security controls, support cybersecurity incident response, disaster recovery, and business continuity planning and testing
- Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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