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Senior Manager, Guest Experience & Event Services

Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule

Job Description

This opportunity is presented by a distinguished hospitality company renowned for delivering exceptional event experiences ranging from intimate casual gatherings to lavish, high-end weddings. As a leader in the catering and events sector, the company prides itself on creating memorable, seamless service interactions that reflect the unique vision of each client. Their reputation is built not only on culinary excellence but also on meticulous front-of-house service designed to enhance every guest's experience. Dedicated to operational excellence and client satisfaction, the company operates with a dynamic team that is committed to upholding the highest standards of professionalism, quality, and consistency across... Show More

Job Requirements

  • 5+ years in catering, events, or hospitality leadership
  • Proven ability to execute service standards and complex events
  • Strong organizational, communication, and client-facing skills
  • Ability to travel and work flexible hours
  • Physical ability to lift up to 50 lbs
  • ServSafe or equivalent certification preferred
  • Alcohol service certification (TABC or equivalent) preferred
  • Valid driver’s license preferred

Job Qualifications

  • 5+ years in catering, events, or hospitality leadership
  • Proven ability to execute service standards and complex events
  • Strong organizational, communication, and client-facing skills
  • Ability to travel and work flexible hours
  • Physical ability to lift up to 50 lbs

Job Duties

  • Develop and enforce FOH service and presentation standards
  • Define service flow, table protocols, and guest interaction expectations
  • Standardize catering tools, uniforms, and smallwares
  • Serve as primary client contact after sales handoff
  • Translate client vision into executable service plans
  • Build, manage, and maintain Banquet Event Orders (BEOs)
  • Lead FOH managers, servers, bartenders, and support staff
  • Ensure service aligns with timelines and company standards
  • Resolve on-site issues and maintain guest satisfaction
  • Deliver FOH training programs and build leadership pipeline
  • Promote accountability, pride, and attention to detail across the team
  • Collaborate with culinary, logistics, and operations teams
  • Ensure compliance with safety, alcohol service, and venue standards
  • Participate in post-event reviews and continuous improvement

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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