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Inspire Brands

Senior Manager - Franchise Operations, Dunkin'

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $118,687.27 - $204,405.86
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Professional Development
performance bonuses

Job Description

Inspire Brands is a leading multi-brand restaurant company that operates some of the world's most iconic and beloved restaurant brands. Their portfolio boasts over 32,000 restaurants across various renowned names including Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC. Operating on a global scale, Inspire Brands transcends the traditional concept of a restaurant company by creating memorable experiences that inspire people to eat, drink, and gather. At the core of their mission is the belief that food is not just a necessity but an experience meant to ignite and nourish flavorful moments shared among friends and families. Show More

Job Requirements

  • Minimum high school or GED
  • Preferred 4 year / Bachelor’s Degree or equivalent
  • Preferred minimum 7 years in multi-unit operations, franchise operations/business consultant role
  • Proven experience in franchise operations or business consulting, preferably within a multi-unit franchise environment
  • Demonstrated leadership experience, with skills in coaching and developing high-performing teams
  • Strong data analysis skills with the ability to translate insights into actionable plans
  • Excellent communication skills with the ability to collaborate cross-functionally and support regional goals
  • Ability to travel up to 70 percent
  • Experience managing direct reports
  • Ability to manage budgets and administrative responsibilities effectively

Job Qualifications

  • Minimum high school or GED
  • Preferred 4 year / Bachelor’s Degree or equivalent
  • Preferred minimum 7 years in multi-unit operations, franchise operations/business consultant role
  • Proven experience in franchise operations or business consulting, preferably within a multi-unit franchise environment
  • Demonstrated leadership experience, with skills in coaching and developing high-performing teams
  • Strong data analysis skills with the ability to translate insights into actionable plans
  • Excellent communication skills with the ability to collaborate cross-functionally and support regional goals

Job Duties

  • Lead, mentor, and manage a team of Franchise Business Consultants in achieving regional operations and business performance goals
  • Set performance expectations, provide coaching, and conduct regular performance reviews for FBCs to align with the strategic vision and operational goals of the company
  • Support professional development of FBCs through training, coaching, and continuous feedback to ensure best practices in franchisee support and operational guidance
  • Oversee the Annual Planning and Franchise Business Review processes across the region, supporting FBCs in facilitating goal alignment and performance assessment with Franchisees
  • Develop and implement strategic initiatives to drive growth in sales, profitability, and network expansion
  • Ensure FBCs are equipped with data-driven insights to guide Franchisees in achieving these objectives
  • Collaborate with regional leadership to align on regional goals, objectives, and KPIs for Franchisee performance and network growth
  • Ensure FBCs effectively utilize ongoing data and analytics to support Franchisees in achieving their goals
  • Guide the team in interpreting and leveraging data to coach Franchisees on areas of focus and prioritize actionable improvements
  • Track and analyze overall regional performance data, identifying trends and developing strategies to address underperforming areas or capitalize on growth opportunities
  • Oversee FBC-led efforts to support Franchisees in remodeling and new store builds, ensuring alignment with the construction team, operational milestones, and quality standards
  • Guide the FBCs in coaching Franchisees through the construction process, holding them accountable to meet brand requirements and operational specifications for remodels and new openings
  • Facilitate communication between the FBC team, Franchisees, and cross-functional partners to achieve consistent brand delivery and unit growth goals
  • Collaborate with the Field Marketing Team on the rollout of operations initiatives and marketing promotions, ensuring FBCs support Franchisees in executing local and regional marketing plans
  • Ensure FBCs perform regular evaluations of restaurants and support the Franchisee Business Review process, prioritizing safe and consistent brand experiences across all locations
  • Work with the FBC team to develop improvement plans for Franchisees as needed, monitoring progress and providing strategic guidance to achieve brand standards
  • Manage team budget to ensure effective use of G&A expenses, adhering to parameters set by regional leadership
  • Oversee and ensure the timely completion of administrative responsibilities by the FBC team, including reports, evaluations, and franchisee communications

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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