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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $113,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hospitality establishment known for its expansive meeting and convention facilities, luxurious accommodations, and extensive amenities. As part of the Marriott International portfolio, Gaylord Opryland integrates world-class service with a commitment to creating memorable experiences for every guest. The resort's unique blend of Southern charm, exceptional venues, and dedicated team members, known as STARs, sets it apart as a leader in the meetings and events industry. With a vibrant culture that celebrates diversity and innovation, Gaylord Opryland offers employees endless career opportunities and comprehensive support, including relocation assistance... Show More
Job Requirements
- High school diploma or GED
- Minimum of 6 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum of 3 years experience in event management or related professional area
- Strong communication and organizational skills
- Ability to work full time onsite at Gaylord Opryland Resort
- Willingness to relocate if needed
- Eligible to work legally in the United States
Job Qualifications
- High school diploma or GED
- 6 years experience in event management, food and beverage, sales and marketing, or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 3 years experience in the event management or related professional area
- Strong interpersonal and communication skills
- Proven leadership and team management abilities
- Familiarity with Sales and Catering systems
- Knowledge of hospitality industry trends
- Ability to manage multiple complex projects simultaneously
- Excellent problem-solving and conflict resolution skills
Job Duties
- Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution
- Plan and develop programs, agendas, and services according to client requirements
- Communicate all group specifications and history to the appropriate operational departments and ensure that all specifications are implemented and executed to established guidelines
- Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies
- Accurately forecast group revenues according to established guidelines
- Promote the proper use of function space, exhibit hall and overall event space
- Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
- Assist with the training and development initiatives for the Convention Services staff
- Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department
- Oversee contracted group room blocks to include cutoffs, attrition, etc.
- Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines
- Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups
- Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines
- Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data
- Communicates all details of catering events to operating departments and customers
- Manages the quality process in areas of customer service and employee satisfaction
- Provides constructive coaching and counseling to employees
- Directs the development, training, and mentoring of employees
- Demonstrates knowledge of how and when to impose deadlines and delegate tasks
- Motivates and provides a work environment in which employees are productive
- Listens and responds to employee's needs
- Manages group or interpersonal conflict situations effectively
- Develops and manages hourly employees
- Adheres to EEO and AA policies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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