Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord Opryland Resort & Convention Center is a premier hospitality establishment located in Nashville, Tennessee. As one of the flagship properties within the Marriott International portfolio, Gaylord Hotels are renowned for their expansive meeting spaces, luxurious accommodations, and exceptional event experiences. The resort’s sprawling complex offers a unique blend of Southern charm and modern sophistication, making it an iconic destination for conventions, conferences, weddings, and other large-scale social gatherings. Guests and clients alike benefit from the impeccable service standards, comprehensive amenities, and a dedicated team that ensures every event is tailored to perfection. The resort’s commitment to diversity and inclusion... Show More
Job Requirements
- High school diploma or GED
- Four years experience in event management, food and beverage, or a related field OR bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in event management, food and beverage, or a related professional area
- Ability to manage banquet service staff and oversee event operations
- Knowledge of food service laws and sanitation standards
- Strong communication and leadership skills
- Willingness to work full time on site at Gaylord Opryland Resort
- Eligibility to participate in bonus programs
Job Qualifications
- High school diploma or GED with four years experience in event management, food and beverage, or a related professional area
- Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years experience
- Knowledge of laws and standards pertaining to event management
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Understanding of food and wine pairings and current culinary trends
- Ability to manage budgets and departmental expenses
- Proficiency in scheduling and inventory management
- Experience with safety procedures and staff training
- Competence in conflict resolution and staff development
Job Duties
- Manage and coordinate catering activities and services to ensure smooth execution of conventions and events
- Handle complex groups, high touch groups, and ongoing projects
- Project supply needs for catering including china, glass, silver, buffet presentations, and props
- Adhere to all applicable laws and company standards related to event management
- Schedule banquet service staff to meet service standards and maximize profits
- Act as liaison between kitchen staff and event teams
- Lead shifts and participate in servicing conference events
- Set goals and delegate tasks to improve staff performance
- Implement customer service initiatives and handle guest feedback and complaints
- Monitor and maintain departmental inventories and equipment
- Manage controllable expenses to achieve budget goals
- Develop and distribute banquet event orders according to guidelines
- Communicate and execute emergency procedures and safety training
- Observe and provide feedback on employee service behaviors
- Participate in development and implementation of corrective action plans
- Attend relevant departmental and property meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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