Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,100.00 - $98,500.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
401k
retirement savings plan
basic life insurance
Employee stock purchase plan
Annual free hotel stays
discounted hotel stays
Paid Time Off
Paid holidays
floating holidays
wellbeing benefits
Job Description
Hyatt Hotels Corporation is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of luxury hotels, resorts, and vacation properties. With a strong presence in major cities around the world, Hyatt consistently delivers outstanding service by blending innovative technology with personalized care. Renowned for fostering a diverse and inclusive work culture, Hyatt invests in its employees' growth and development, encouraging them to embrace new challenges and advance their careers within the company. The company values collaboration, respect, and integrity, making it a preferred employer in the hospitality industry.
The role of Se... Show More
The role of Se... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 15+ years of relevant professional experience
- Proven leadership experience in lodging, travel distribution, or related technology environments
- Strong project and process management skills
- Excellent communication and interpersonal abilities
- Ability to manage large teams and multiple stakeholders
- Experience with technology tools, automation, and artificial intelligence applications
- Capability to work remotely from authorized states or in designated office locations
Job Qualifications
- 15+ years of experience in lodging or travel distribution, technology, product management, strategy, or related function
- Bachelor’s degree in related field preferred
- Experience with lodging distribution systems, reservations and revenue management systems, channel partners, technology and operations management preferred
Job Duties
- Responsible for overall planning, direction, and execution of the regional distribution services support teams
- Supports and develops team leaders, provides coaching based on insights
- Communicates organizational direction, vision, values, and priorities to employees
- Sets hotel and business-focused service culture that prioritizes efficiency, timeliness, and problem-solving capabilities
- Defines KPIs, cascades them to team, and leverages approaches to review for continuous improvement
- Serves as a senior escalation point for stakeholders related to hotel support
- Provides service recovery, stakeholder engagement, and coaching
- Guides process improvement related to quality and efficiency in resolving support requests
- Leverages technology, automation, and artificial intelligence tools to develop improved ways of working
- Partners with key stakeholders in channel connectivity, IT, revenue management, digital, and others to diagnose and resolve issues
- Develops dashboards, metrics, and visibility tools used to monitor performance regularly
- Ensures team access to knowledge base content, delivered effectively and proactively maintained
- Uses agile leadership approach to issues management
- Responsible for hiring, discipline, coaching, development, and evaluation of salaried leadership support
- Supports and guides Distribution Services regional leadership teams
- Works closely with AVP, Distribution Services to review departmental budgets
- Executes special initiatives, cross-functional projects, and other duties as assigned
- Demonstrates commitment to Hyatt values
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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