SENIOR MANAGER, DISTRIBUTION SERVICES - HOTEL AND FIELD SUPPORT
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,900.00 - $107,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
401k
retirement savings plan
basic life insurance
Employee stock purchase plan
Paid Time Off
Paid holidays
discounted hotel stays
Free hotel stays
wellbeing benefits
Job Description
Hyatt Hotels Corporation is a renowned global hospitality company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels, resorts, and residences. With a rich history spanning several decades, Hyatt has established itself as a leader in the lodging industry, focusing on quality, innovation, and personalized service. The company operates various brands catering to different market segments, including luxury, full-service, and select-service hotels, all designed to meet the unique needs of travelers worldwide. Hyatt's dedication to growth and excellence is supported by a strong corporate culture that emphasizes respect, integrity, and collaboration among its employees... Show More
Job Requirements
- 15+ years of experience in lodging or travel distribution, technology, product management, strategy, or related function
- Bachelor’s degree in related field preferred
- Experience with lodging distribution systems, reservations and revenue management systems, channel partners, technology and operations management
- Ability to work from Omaha, Nebraska or Marion, Illinois or remotely within authorized states
- Exceptional communication and leadership skills
- Strong project management and process improvement capabilities
- Willingness to manage budgets and lead large teams
- Commitment to Hyatt values and service excellence
Job Qualifications
- 15+ years of experience in lodging or travel distribution, technology, product management, strategy, or related function
- Bachelor’s degree in related field preferred
- Experience with lodging distribution systems, reservations and revenue management systems, channel partners, technology and operations management
Job Duties
- Responsible for overall planning, direction, and execution of the Regional Distribution Services Support teams
- Supports and develops team leaders, provides coaching based on insights
- Communicates organizational direction, vision, values, and priorities to employees
- Sets hotel and business-focused service culture that prioritizes efficiency, timeliness, and problem-solving capabilities
- Defines KPIs, cascades them to team, and leverages approaches to review for continuous improvement
- Serves as a Senior escalation point for stakeholders related to hotel support
- Provides service recovery, stakeholder engagement, and coaching
- Serves as a subject matter expert innovating process improvements related to quality and efficiency
- Leverages technology, automation, and artificial intelligence tools to develop improved ways of working
- Partners with key stakeholders in channel connectivity, IT, revenue management, digital and others to diagnose and resolve issues
- Serves as executive liaison to key internal partners including teams responsible for commission payments, data stewardship, and global property services
- Maintains relationships and escalation protocols with relevant stakeholders
- Develops dashboards, metrics, and visibility tools to monitor performance regularly
- Uses insights to make managerial decisions on process improvements, coaching, and resource deployment
- Ensures access to knowledge base content and maintains it proactively
- Applies agile leadership approach to issues management and resource deployment
- Responsible for hiring, discipline, coaching, development, and evaluation of immediate direct reports
- Provides support and guidance to Distribution Services Regional Leadership teams aligning their work with department and company goals
- Mentors and develops team members to deepen understanding of core objectives
- Reviews departmental budgets including labor, travel, miscellaneous expenses, and support costs
- Leads special initiatives, cross-functional projects, and other assigned duties
- Demonstrates a commitment to Hyatt values
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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