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Senior Manager, Customs Brokerage - (Expired Job)
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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is an esteemed leader in domestic and international freight forwarding based in the United States. As a subsidiary of Estes Express Lines, headquartered in Richmond, Virginia, EFW is recognized for delivering customized logistics and warehousing solutions across a diverse range of industries. It handles transportation through air, ground, and ocean freight, providing clients with a unique hybrid transportation network thanks to the extensive line haul network of Estes Express Lines. The company has garnered various prestigious industry accolades, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, establishing itself as a top... Show More
Job Requirements
- Minimum of an associate’s degree (or equivalent)
- 10 years of experience in the international transportation industry
- Must be eligible to work in the United States
- Must pass a pre-employment drug screen
- Must pass random drug and/or alcohol tests
- Will be subject to a criminal history background check
- EFW will not sponsor a new applicant for employment authorization for this position
- Regular attendance is required
Job Qualifications
- High-level working knowledge of the customs entry process, different types of customs entries, and PGA entry processing in ACE
- Highly developed interpersonal and communication skills, both verbal and written
- Highly developed customer service orientation
- Ability to ensure work is performed according to the customer’s SOP and meet their expectations in a high-volume environment
- Process-driven
- Demonstrated mindset and articulated vision for a leadership role, along with a desire to continually develop leadership skills
- 10+ years of experience preferred in a customs brokerage operations environment
- Customs brokerage license preferred but not mandatory
- Team player
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be eligible to work in the United States
- EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others
Job Duties
- Oversee supervisors for Customs Brokerage
- Manage ad support for general Accounts and Polaris teams
- Backup for Director, Customs Brokerage when out of the office
- Participate in the monthly Polaris and Toro broker calls and QBRs
- Provide trade compliance updates to customers and internal teams
- Back up for the monthly PMS ACH reports from the ACE portal and provide to internal and external customers
- Assist with new customer onboarding and entry writer assignment – gathering of information needed for entries to be performed, and help ensure smooth transition
- Provide regulatory and practical guidance as needed
- Provide HTS advice
- Monitor the 410 ISF exception report daily
- Attend the weekly Cargowise calls and share applicable info as needed
- Monitor the 410 CRAW and daily invoice reports
- Participate in new customer calls
- Monitor PSC requests and ensure timely processing
- Drive preemptive communication and take immediate corrective action when needed to minimize exposure and risk to our customers and EFW
- Communicate high-risk situations to the Director, Customs Brokerage
- Troubleshoot and resolve complex issues
- Identify, document, and implement process improvements
- Provide ongoing feedback to their direct reports and ongoing communication with the Director, Customs Brokerage
- Lead, coach, and mentor team members
- Back up the team as needed
- Regular attendance is required
- Comply with company C-TPAT and TSA security procedures
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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