Senior Manager - Customer Success Strategy (Brand Expedia)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $155,000.00 - $248,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
Travel perks
Flexible work model
Job Description
Expedia Group is a global leader in travel technology, powering a diverse family of brands that serve millions of travelers worldwide. With a mission to enable global travel for everyone, everywhere, Expedia Group specializes in creating innovative technology solutions that make travel easier, more accessible, and memorable for both travelers and partners. The company’s portfolio includes well-known brands such as Expedia, Hotels.com, and Vrbo, each offering unique travel experiences tailored to different customer needs. Expedia Group fosters a vibrant, inclusive, and dynamic community where diversity is celebrated, and employees are encouraged to bring their authentic selves to work. This inclusive... Show More
Job Requirements
- Bachelor’s degree
- 8+ years of relevant experience or Master’s degree
- Proven experience in strategy development and execution
- Ability to work collaboratively in a fast-paced, matrixed environment
- Strong leadership and stakeholder management skills
- Excellent communication and problem-solving abilities
- High level of ambition and ownership mindset
Job Qualifications
- Bachelor’s degree and 8+ years of experience or Master’s degree and 6+ years of experience
- Demonstrated experience in strategy and project execution
- Strong track record in shaping and executing customer-centric strategies in a B2C context
- Passion for delivering exceptional customer experiences
- Ability to balance strategic thinking with a bias for action
- Proven leadership skills with the ability to mobilize multiple stakeholders including top executives
- Ambitious, self-aware, and high-ownership mindset
- Excellent problem solver with strong communication skills to present complex concepts to executive leadership and operational teams
Job Duties
- Partner cross-functionally with marketing and product teams to establish and deliver customer growth goals
- Lead strategies to drive growth and new customer acquisition across priority segments
- Strengthen loyalty and retention by evolving programs and expanding global opportunities
- Define and deliver a best-in-class customer service strategy that supports long-term growth
- Champion customer experience enhancements that improve satisfaction and profitability
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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