Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $143,033.88
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Life insurance
Employee assistance program
Tuition Reimbursement
Job Description
The Chicago Transit Authority (CTA) is a leading public transportation agency in the United States, serving the city of Chicago and surrounding suburbs with a comprehensive network of bus and rail services. As an established organization dedicated to providing safe, reliable, and efficient transit options, the CTA plays a critical role in the region's mobility, economic development, and environmental sustainability. The agency continually seeks to enhance its operational capabilities and customer service through innovative management and well-coordinated transit operations.
The role of the Control Center Manager at the CTA is pivotal in overseeing and integrating the various functions r... Show More
The role of the Control Center Manager at the CTA is pivotal in overseeing and integrating the various functions r... Show More
Job Requirements
- Requires sitting for extended periods, standing, visual acuity, manual dexterity and fingering for computer work
- Ability to lift and rearrange equipment, materials and supplies
- Visits various accident or related locations affecting service operation
- Ability to remain stationary for extended periods while operating computer and office equipment
- Must live within CTA statutory service area at time of employment or within 6 months
- Must be available to work 7 days per week, 24 hours per day including holidays
- Subject to 24-hour on-call
- Working hours may change based on departmental needs
- Must handle stressful working conditions during emergencies
Job Qualifications
- Two and a half years of CTA experience in Control Center as Senior Manager I or five years of external control center senior management experience or combination of control center and bus/rail operations senior management experience
- Bachelor's degree in transportation or related field preferred
- Detailed knowledge of bus/rail vehicle operations and restoration of service
- Knowledge of rules, regulations, policies, collective bargaining agreements
- Working knowledge of interviewing methods for employee issues
- Strong conflict resolution and customer service skills
- Strong verbal and written communication skills
- Strong analytical and problem-solving abilities
- Intermediate computer skills
- Ability to remain calm and respond quickly during emergencies
- Ability to provide effective solutions with integrity, initiative, and creativity
Job Duties
- Develops, directs, manages, coordinates and integrates functions and activities of Control Center Bus, Rail, Power, Rail Customer Service Representative/Security Controllers, and Communication Coordinators
- Supervises, coordinates and directs restoration and issuance of communication directives during incidents and service disruptions
- Verifies prompt communication with internal and external customers about service disruptions
- Evaluates and monitors performance of Controllers and Coordinators for compliance and achievement of goals
- Manages and coordinates policies governing restoration and rerouting of interrupted service
- Sets emergency response protocols for agency and city-wide incidents
- Manages communication and interaction among Controllers, Coordinators and field staff during delays
- Interacts with public utility and city services
- Provides customer communication during major service delays
- Synthesizes complex information for senior executive staff
- Plans, monitors and directs Control Center operations and programs
- Identifies performance deviations and implements corrective actions
- Coordinates emergency services with various departments and agencies
- Assists in planning training, budgeting and manpower needs
- Manages projects such as Bus Service Management Liaison
- Hires, trains, develops and evaluates staff
- Performs related duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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