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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
wellness programs
Job Description
Caesars Entertainment, Inc. is renowned as one of the largest and most diversified casino-entertainment companies in the United States, with a rich history dating back to 1937 in Reno, Nevada. The company operates premier resorts primarily under its flagship brands including Caesars®, Harrah's®, Horseshoe®, and Eldorado®. Known for its commitment to excellence, Caesars Entertainment focuses on delivering an extraordinary guest experience that integrates impeccable service, operational excellence, and technological innovation within the vibrant casino-entertainment industry. Their corporate philosophy revolves around a strong mission, vision, and core values that unify and inspire their team members: "Create the Extraordinary," "Create spectacular worlds... Show More
Job Requirements
- Must be 21 years of age or older
- Must be able to work flexible hours, including evenings and weekends
- Must be able to work in a fast-paced environment while maintaining professionalism
- Must be able to handle a heavy business volume and sensitive situations timely
- Must tolerate areas with secondhand smoke
- Must be able to lift and carry 35 pounds
- Must be able to bend, crouch, kneel, twist, and work at a desk or counter
- Must respond to visual and aural cues
- Must have manual dexterity to operate all office equipment
- Must be able to recognize and respond to individuals with questions
- Must be able to maneuver around office and property
Job Qualifications
- Bachelor’s degree in hospitality, business, or related field preferred
- 3+ years of experience in luxury hospitality, guest services, or concierge operations
- Proven ability to lead teams, manage performance, and foster a culture of excellence
- Strong verbal, written, and interpersonal communication skills
- In-depth understanding of luxury service standards and guest expectations
- Familiarity with luxury guest expectations and high-touch service delivery
- Professional appearance and demeanor consistent with luxury brand standards
- Experience working in personal assistant, guest service, guest relations, lifestyle and/or account management, luxury travel sectors
- Existing ‘rolodex’ of connections within Las Vegas dining, nightlife, and entertainment
- Knowledge of Forbes Travel Guide and AAA luxury service standards
- Proficiency in concierge platforms, CRM systems, and Microsoft Office Suite
- Experience with ALICE, InfoGenesis, OpenTable, Seven Rooms, HotSOS, Maximo, Tableau, SQL, LMS and/or Opera
- Proven track record of improving Medallia, Forbes and LQA through inspiration and accountability
- Strong analytical skills and ability to engage diverse audiences
- Ability to articulate inspiring vision and motivate teams
- Exceptional personal presence with employees and guests
- Ability to maintain confidentiality
- Multi-lingual abilities preferred
Job Duties
- Provide extraordinary service consistent with Caesars Entertainment Mission Vision Values as well as Forbes and AAA service standards
- Champion, lead, support, coach, and train the Luxury Concierge team in the day to day operations
- Own all requests and complaints
- resolve issues immediately and follow up to ensure guest satisfaction
- Assist in planning and creating itineraries for all incoming luxury guests
- Be knowledgeable in multiple properties with their room products and amenities to drive upsell opportunities and revenue
- Communicate effectively and professionally with guests, internal teams, vendors, and executives across all channels
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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