Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $115,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k plan
Job Description
Terranea Resort is a luxury coastal resort located on the Palos Verdes Peninsula in Southern California. Renowned for its stunning ocean views, impeccable service, and extensive amenities, Terranea offers a unique blend of natural beauty and sophisticated hospitality. The resort features 582 guest rooms, suites, casitas, villas, and bungalows, catering to discerning travelers seeking a premium leisure experience. With a commitment to excellence, Terranea is dedicated to providing personalized guest experiences and maintaining its position as a leader in the luxury travel industry. As a premier destination, the resort offers a variety of activities, fine dining options, and event spaces,... Show More
Job Requirements
- College graduate or equivalent industry experience
- minimum 5 years of progressive experience in luxury leisure sales, with a demonstrated track record of cultivating high-value client relationships, leading strategic sales initiatives, and consistently exceeding revenue targets across key market segments such as Consortia, Wholesale/FIT, and Luxury Retail at a 4 or 5 star property
- maintain a professional appearance in accordance with resort standards to uphold the brand image and guest expectations
- must be proficient in Microsoft Word, Excel, Outlook and PowerPoint
- experience with Opera PMS and Agency360 is desirable
Job Qualifications
- Speak English clearly with poise and confidence using correct English with a well-modulated voice
- write professionally with correct grammar and punctuation to correspond with clients and colleagues
- be fair to all team members
- read, interpret, and create business records and statistical reports
- use mathematical skills to interpret financial information
- understand the government regulations covering business operation
- make business decisions based on production reports and similar facts
- plan and organize the work of others
- knowledge of the luxury travel trade industry is essential
- experience in strategic account management methods, as well as, advanced business planning acumen
- possesses an extensive network of travel industry contacts
- ability to work under stressful conditions and balance multiple commitments simultaneously
- strong customer service aptitude
- understanding of budgetary and fiscal responsibility within the department
- familiarity with all operational areas of the resort
- excellent written and verbal communication skills and the ability to utilize them effectively in English with guests, peers and associates
Job Duties
- Develop and maintain positive relationships with travel advisors, agency owners, consortia program managers and influencers
- identify opportunities to grow business and expand market share or RevPar Index growth
- must be available to travel 1 - 2 time per month, or as required by business demands both on a domestic and international basis
- must be able to give presentations to large groups in-person and virtually
- attend industry networking events to cultivate relationships and gather market insights, providing detailed reports and strategic recommendations to senior leadership
- represent the property at high-profile industry conferences, trade shows, and luxury events, showcasing leadership in the market
- draft newsletters, e-blasts as well as organize direct mail and other marketing pieces
- conduct property tours and exhibit property knowledge
- respond promptly to all client inquiries with personalized communications, including customized proposals and itineraries, while ensuring consistent follow-up to nurture relationships and move opportunities through the sales pipeline
- leverage in-house reporting tools to monitor and analyze travel agent and wholesale booking performance, identifying trends, opportunities, and areas for strategic improvement
- proactively conduct outbound sales calls and maintain detailed tracking of all sales activities to support pipeline development and revenue generation
- ensure alignment between sales efforts and operational capabilities to exceed client expectations and deliver exceptional experiences
- must have current knowledge of competitive set and product knowledge of surrounding area and activities, and destinations throughout North America
- forward all potential resort sales leads to relevant departments such as Group and Catering leads
- maintain logs for arrivals and sites
- maintain leisure database
- attend meetings as a representative of the Leisure Sales department
- develop both short and long terms goals relating to interpersonal development and departmental improvement
- train, coach, and develop leisure coordinators and managers
- provide timely guest feedback to revenue leaders and operations
- receive and handle guest complaints and ensure corrective action is taken
- collaborate cross-functionally with departments such as Accounting, Front Desk, Concierge, and Housekeeping to resolve billing and commission matters and to ensure seamless, personalized service for clients and guests
- promptly answer incoming calls within three rings, delivering a polished, service-oriented experience that aligns with resort quality standards
- maximize conversion by securing bookings and driving ancillary revenue through strategic upselling
- ensure proper booking information is recorded for each reservation and according to resort standards
- conduct pre-arrival calls and assist guests with any pre-arrival requests and anticipate needs for ancillary bookings
- greet guests upon arrival if appropriate
- keep current with all communication and departmental changes
- support various departmental operations as needed, including room preparations, deliveries, luggage assistance, lobby support, associate events, and off-property functions to ensure seamless guest and team experiences
- maintain a neat, clean, and safe work environment
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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