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Hilton

Senior Lead Program Manager- Guest Facing Technology

Plano, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Go Hilton travel program
Hilton Shares employee stock purchase program
Paid parental leave
Mental Health Resources
Paid Time Off

Job Description

Hilton is a leading global hospitality company renowned for its rich history of more than 100 years serving over 3 billion guests worldwide. With a diverse portfolio of world-class brands, Hilton is dedicated to offering exceptional guest experiences through innovative technologies and outstanding service. Recognized as the #1 World's Best Workplace, Hilton fosters a welcoming, inclusive, and award-winning culture that empowers its team members to thrive personally and professionally. The company's commitment to diversity, well-being, and leadership development creates a dynamic work environment where every employee is treated like a leader and given ample growth opportunities throughout their career journey.... Show More

Job Requirements

  • Bachelor's degree, or associate's degree plus 6+ years of technology related experience, or high school degree/GED plus 12+ years of technology related experience
  • seven years of professional experience in technology or a related field
  • six years of customer support and data networking experience
  • three years of technical vendor management experience
  • three years program management experience, including contract administration, performance oversight, and delivery assurance
  • experience with networking and wi-fi technologies
  • working knowledge of industry-standard data security procedures
  • located near one of our three US office locations (McLean, Dallas, Memphis)
  • travel up to 15%

Job Qualifications

  • Seven years of professional experience in technology or a related field
  • six years of customer support and data networking experience
  • three years of technical vendor management experience
  • three years program management experience, including contract administration, performance oversight, and delivery assurance
  • experience with networking and wi-fi technologies
  • working knowledge of industry-standard data security procedures
  • located near one of our three US office locations (McLean, Dallas, Memphis)
  • travel up to 15%
  • bachelor's degree, or associate's degree plus 6+ years of technology related experience, or high school degree/GED plus 12+ years of technology related experience
  • ten plus years of professional experience in technology or a related field
  • nine plus years of customer support/data networking experience
  • six years of technical vendor management experience

Job Duties

  • Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management, and systems integration activities
  • report on project status
  • manage partners to support the launch of projects including Connected Room (Edge Controller)
  • interaction with brand leaders and owner groups
  • lead communication of programs to team members and partners i.e. Owner relations, AD&C, and QA teams
  • provide regular updates to the senior team leaders on program status
  • manage metrics for the Guest Facing Internet Access program and manage vendor performance around the deployment and support
  • establish procedures and manage and enforce policy
  • manage projects through the standard methodology from approval to deployment

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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