Hilton

Senior Lead Program Manager- Guest Facing Technology

Richardson, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Go Hilton travel program
Hilton Shares employee stock purchase program
Paid parental leave
Mental Health Resources
Paid Time Off

Job Description

Hilton is a globally recognized, leading hospitality company with over a century of experience in delivering exceptional guest experiences, operating a diverse portfolio of hotels and resorts. Known for its award-winning workplace culture and commitment to diversity and inclusion, Hilton has welcomed more than 3 billion guests worldwide. The company is dedicated to innovation within the hospitality industry, consistently striving to enhance guest interactions through state-of-the-art technology and outstanding service. Hilton’s corporate offices located in Memphis, TN, McLean, VA, and Dallas, TX, provide dynamic work environments where employees are empowered to grow professionally and personally while contributing to the company’s... Show More

Job Requirements

  • Bachelor's degree, or Associate's degree plus 6+ years of Technology related experience, or High School degree/GED plus 12+ years of Technology related experience
  • Ten plus years of professional experience in Technology or a related field
  • Nine plus years of customer support/data networking experience
  • Six years of technical vendor management experience

Job Qualifications

  • Seven years of professional experience in Technology or a related field
  • Six years of customer support and data networking experience
  • Three years of technical vendor management experience
  • Three years program management experience, including contract administration, performance oversight, and delivery assurance
  • Experience with networking and wi-fi technologies
  • Working knowledge of industry-standard data security procedures
  • Located near one of our three US office locations (McLean, Dallas, Memphis)
  • Travel up to 15 percent

Job Duties

  • Lead internal and external partners in strategy and project initiation, architecture, requirements analysis, design, project management, and systems integration activities
  • Report on project status
  • Manage partners to support the launch of projects including Connected Room (Edge Controller)
  • Interaction with brand leaders and owner groups
  • Lead communication of programs to Team Members and partners i.e. owner relations, AD&C, and QA teams
  • Provide regular updates to the Senior Team leaders on program status
  • Manage metrics for the Guest Facing Internet Access program and manage vendor performance around the deployment and support
  • Establish procedures and manage and enforce policy
  • Manage projects through the standard methodology from approval to deployment

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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