Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career Development
Job Description
The hiring establishment is a dynamic hospitality business specializing in creating exceptional experiences through top-quality food and beverage service. This establishment operates within the food and beverage industry, particularly focusing on bar services that combine outstanding product quality with excellent customer engagement. Known for maintaining high standards of cleanliness, safety, and operational efficiency, the company prides itself on delivering fast, friendly, and accurate service in a welcoming environment. They are currently seeking a Senior Lead Bartender to join their team on a shift-based employment model, providing opportunities to develop leadership skills while ensuring impeccable service and operational success.
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Job Requirements
- Must be at least 18 years of age
- minimum 1 year of customer service experience
- must have the ability and stamina to work a minimum of 30 hours a week
- ability to stand and walk for 4-8 hours per day
- must be able to lift and carry up to 25 lbs
- will frequently reach, feel, bend, stoop, carry, finely manipulate and key in
- must be able to work in both warm and cool environments, indoors and outdoors
- must be able to tolerate higher levels of noise from music and customer traffic
- must be able to work in a food and beverage environment exposed to liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, sharp objects, and slippery floors
Job Qualifications
- Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed
- excellent communication skills to connect effectively with customers and co-workers
- possess the ethics and positive attitude that support our values and culture
- ability to manage a fast-paced, high-volume, clean, customer-focused store
- ability to use a PC
- ability to understand financial reports
- strong time-management skills
- ability to multi-task, prioritize, and organize
- excellent leadership and organizational skills with attention to detail
- proven track record of exceptional customer service
Job Duties
- Train, coach, and develop crew members and team leaders
- delegate tasks to team and provide follow-up
- hold team accountable for their performance
- provide coaching and counseling as needed
- provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions
- educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
- contribute to the hiring of crew members
- ensure team provides fast, friendly, and accurate service
- contribute to crew members and team leaders performance reviews
- effectively handle customer issues
- continuously improve mystery shopper scores
- measure customer satisfaction and execute plan to improve both satisfaction and loyalty
- ensure product quality, restaurant cleanliness, maintenance and security standards are met
- assist with increasing comparable sales and deliver budgeted sales each period
- control cost of goods, variances and inventories within the restaurant
- staff and schedule appropriately to control labor costs
- ensure proper cash handling and deposit procedures are followed
- ensure appropriate inventory and ordering systems are in place
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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