Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $92,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
bonus eligibility
Career development opportunities
Job Description
The Westin Pittsburgh, located at 1000 Penn Ave in Pittsburgh, Pennsylvania, is a premier hotel that specializes in providing exceptional hospitality services as part of the renowned Marriott International brand. As a full-service hotel, The Westin Pittsburgh emphasizes wellness and guest satisfaction, incorporating unique well-being programs and a commitment to empowering its guests. The brand mission focuses on becoming the preeminent wellness brand in hospitality by delivering tailored guest experiences and fostering an environment where employees too can maintain their own well-being both on and off property.
This particular role is a full-time management position within the Rooms & G... Show More
This particular role is a full-time management position within the Rooms & G... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in guest services, front desk, housekeeping or related professional area
- excellent leadership and communication skills
- ability to manage multiple departments and staff
- proficiency in monitoring compliance with operational standards
- strong problem-solving and conflict resolution abilities
- availability to work full time
- commitment to guest satisfaction and service excellence
- understanding of financial performance metrics
- ability to perform audits and manage budgets
Job Qualifications
- High school diploma or GED
- 4 years experience in guest services or related field
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- proven leadership in hotel operations
- experience managing frontline teams such as Front Office or Housekeeping
- skills in customer service excellence
- familiarity with property management systems
- ability to analyze guest satisfaction and financial data
- excellent interpersonal and motivational skills
- experience conducting quality audits and implementing operational improvements
Job Duties
- Manages the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, and Housekeeping
- leads specific team while assisting with meeting or exceeding property goals
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and passion for providing service
- develops action plans based on employee and guest satisfaction results
- sets clear expectations for the team in coordination with the General Manager
- verifies team capabilities to meet expectations
- leads by example demonstrating self-confidence, energy, and enthusiasm
- assists employees in understanding and exceeding guests' evolving needs and expectations
- follows property specific second effort and recovery plan
- publishes guest satisfaction results promptly
- takes proactive approaches when dealing with employee and guest concerns
- extends professionalism and courtesy to employees and guests
- communicates and updates all goals and results with employees
- meets semiannually with staff on a one-to-one basis
- schedules the team according to guest and hours/occupied room goals
- monitors compliance with standards and procedures
- performs hourly job functions as needed
- provides excellent customer service by being readily available and approachable
- verifies all team members meet or exceed hospitality requirements
- performs annual quality audits with General Manager and Regional Director
- verifies key control program is in place
- reviews financial statements and reports to measure productivity and identify cost reduction opportunities
- interviews and assists in hiring decisions
- promotes Guarantee of Fair Treatment and Open Door policies
- ensures thorough and timely orientation for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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