Senior Hospitality Manager (Travel Manager & Guest Support) (Contract)
Job Overview
Compensation
Type:
Salary
Rate:
Exact $82,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible work schedule
Hybrid work option
Remote work option
Job Description
Octagon is a globally renowned sports, entertainment, and experiential marketing company recognized as one of the "Best Places to Work in Sports." As the global marketing arm of the Interpublic Group, Octagon prides itself on being Playmakers—individuals who find insightful and bold ways to create play in all areas of work and life. The company is dedicated to enhancing fan experiences across sports and entertainment by working alongside some of the biggest brands and talent worldwide. Octagon’s headquarters are located in Stamford, Connecticut, but it operates in multiple key U.S. cities including New York, Charlotte, Atlanta, Chicago, and Miami. The... Show More
Job Requirements
- Experience in travel logistics
- Proven event experience with travel management
- Highly organized with exceptional attention to detail
- Ability to work under pressure and meet tight deadlines
- Willingness to work weekends, holidays, and non-traditional hours
- Ability to remain stationary for at least 50% of the time
- Moderate domestic travel availability (20-45%)
- Flexible and can-do attitude
- Comfortable working in a team environment
Job Qualifications
- Experience in travel logistics
- Proven event experience with strong organizational skills
- Ability to think on feet and use initiative in high-pressure environments
- Excellent time management and attention to detail
- Strong communication and interpersonal skills
- Experience in budget and financial tracking
- Collaborative nature and team-oriented mindset
- Ability to manage multiple tasks and deadlines
Job Duties
- Plan, book, and manage commercial flight itineraries across multiple U.S. cities for various guest groups
- Coordinate complex, multi-leg travel schedules ensuring alignment with event timelines and ground transport plans
- Maintain up-to-date passenger manifests tracking flight changes, delays, and cancellations
- Work with vendors to monitor airline policies, group booking options, and fare structures to optimize travel budgets
- Maintain accurate and up-to-date records of all movement details to ensure smooth operations
- Support guest communications and serve as main point of contact for travel-related concerns
- Maintain financial tracker and provide detailed reconciliation files after the event
- Support the Account Lead in the management, administration, and delivery of program travel
- Provide financial account support with budget, contracts, invoicing, tracking, PO creation, and supplier payments
- Collaborate across departments including market communications and accommodation
- Monitor suppliers' performance ensuring service levels, timelines, quality, and guest satisfaction
- Resolve supplier issues promptly to maintain high guest experience standards
- Foster positive relationships with vendors and team members
- Manage a team and maintain a positive working atmosphere under pressure
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter