Senior Hospitality Manager (Staffing Manager)(Contract)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $82,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Flexible working hours
remote work options
Employee assistance program
Job Description
Octagon is a globally recognized leader in sports, entertainment, and experiential marketing, operating as the specialized arm of the Interpublic Group. Headquartered in Stamford, Connecticut, Octagon is known for delivering innovative and immersive experiences that drive engagement and foster meaningful connections between brands, talent, and fans. Their expertise spans across a variety of sectors within the sports and entertainment worlds, helping to elevate events to new heights through strategically crafted marketing and hospitality programs. Octagon has been awarded the title of one of the "Best Places to Work in Sports," highlighting their commitment to a dynamic and inclusive workplace culture... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Previous experience in staff management for major events
- Excellent communication skills both written and verbal
- Highly organized and dependable
- Ability to work collaboratively within a team
- Willingness to work weekends, holidays, and non-traditional hours
- Flexibility and willingness to travel domestically
- Ability to work in hybrid or remote settings with East Coast hours
- Ability to handle multiple tasks and resolve scheduling conflicts
- Exceptional attention to detail and time management skills
- Comfortable working under pressure and to tight deadlines
- Ability to stand or remain stationary for extended periods
Job Qualifications
- Experience in staffing management during major events or sports events
- Proven ability to work with staff agencies for hiring local hosts
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail
- Strong collaborative and team-oriented mindset
- Ability to work under pressure and to tight deadlines
- Experience in managing budgets and contracts
- Familiarity with staffing regulations and compliance in the US
- Proficiency in developing training materials
- Comfortable with moderate domestic travel including nights and weekends
- Ability to remain in a stationary position at least 50% of the time
Job Duties
- Liaise with staffing vendors and suppliers to hire local staff for various hospitality functions including welcome desk, transportation hosts, hospitality spaces hosts
- Oversee staff hiring, interviewing, and scheduling across 10+ cities at a time
- Oversee the relationship with staffing suppliers ensuring contractual obligations are met and service standards maintained
- Understand and ensure compliance with staffing regulations for each US state
- Coordinate accreditation needs and submissions according to FIFA guidelines
- Manage all staffing logistics ensuring staff punctuality, professionalism, and adequate training
- Develop, coordinate, and manage the creation of training materials for staff aligned with program goals
- Collect and manage distribution of staff uniforms
- Ensure all hired staff adhere to dress codes, customer service, and safety protocols
- Review and approve staffing schedules and work assignments
- Monitor staff performance during events ensuring compliance and high guest satisfaction
- Ensure shifts are coordinated and proactively resolve scheduling conflicts or shortages
- Support the Hospitality Lead in management, administration, and delivery of staffing
- Provide financial account support including budgeting, contracts, invoicing, tracking, PO creation, and supplier payments
- Collaborate across multiple departments focusing on operations
- Monitor supplier performance to ensure service levels are met
- Work with suppliers to promptly resolve issues maintaining guest experience standards
- Foster positive relationships with vendors and team members through open communication and problem solving
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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