Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $88,350.00 - $142,491.25
Work Schedule
Standard Hours
Benefits
Free standby travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
bonus plans
Paid Time Off
Job Description
Alaska Airlines is a prominent airline known for its commitment to excellence, safety, and delivering a unique customer experience that resonates with the spirit of the Pacific Northwest and beyond. With a fleet serving numerous destinations both domestically and internationally, Alaska Airlines continues to innovate and set high standards in the airline industry, focusing on hospitality, operational efficiency, and customer satisfaction. The company is deeply rooted in its core values and leadership principles, fostering a culture that encourages employees to embody these ideals while delivering top-tier service to guests. Alaska Airlines places a strong emphasis on creating an airline people... Show More
Job Requirements
- High school diploma or equivalent
- Minimum age of 18
- Based in Honolulu and willing to travel 30-40 percent of the time
- Must be authorized to work in the U.S.
- Four years of experience in product or brand management
- Bachelor’s degree or equivalent experience
- Passion for food and guest experience
- Knowledge of financial planning and forecasting
- Ability to analyze data and communicate effectively
- Ability to manage multiple priorities and deadlines
Job Qualifications
- Four years of experience in product or brand management
- Bachelor’s degree focused in business, marketing, or a related discipline or equivalent additional experience
- Passion for food and creating remarkable guest experience
- Working knowledge of financial planning and forecasting
- Ability to analyze data and make action-driving recommendations
- Ability to communicate clearly verbally and in writing including through compelling presentations
- Ability to confidently present objectives and desired outcomes to leadership and cross-functional teams
- Ability to balance multiple priorities and meet deadlines while working independently and in teams
Job Duties
- Creates, champions and maximizes the food experience across all cabins to increase guest satisfaction and to help build a strong and enduring love for the brand
- Manages all phases of the product and menu development lifecycle including development of product briefs, specifications and requirements based on overall program strategy and guest insights
- Develops recommendations for new food products and services including initiating and managing gap identification, idea generation, positioning and financial attractiveness
- Seeks out food brand partners that can be integrated into the portfolio and cultivates these relationships from inception to launch in partnership with marketing, Inflight and catering operations stakeholders
- Partners closely with supply chain partners to ensure successful launch of new products and ongoing availability, providing guidance on projected usage, ideal distribution requirements and catering locations
- Designs and executes a consistent guest experience aligned to Hawaiian brand equities including marketing collateral, service-ware, service and other branded touchpoints
- Acts as the voice of the guest by understanding guest needs and insights through commissioning primary or acquiring secondary research, tracking market research, surveys and internal data to identify new opportunities and measure success
- Oversees all P&L accounts related to food and snacks including cost tracking and reporting, forecasting and developing recommendations to meet annual commitments
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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