Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $86,000.00 - $113,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Performance bonus
Career development opportunities
Job Description
JW Marriott Anaheim Resort, a distinguished member of Marriott International’s luxury JW Marriott brand portfolio, is located in the vibrant city of Anaheim, California. JW Marriott is renowned globally for offering guests an exceptional hospitality experience characterized by genuine service, elegant surroundings, and a commitment to holistic well-being for both guests and associates. The JW Marriott brand focuses on the legacy of its founder, J. Willard Marriott, emphasizing values such as confidence, innovation, intuition, and authenticity. Associates at JW Marriott enjoy a work environment filled with camaraderie, diversity, training, development opportunities, and recognition. The brand creates a community where associates... Show More
Job Requirements
- High school diploma or GED
- five years experience in the food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- three years experience in the food and beverage, culinary, or related professional area
Job Qualifications
- Strong leadership and management skills
- excellent communication and interpersonal abilities
- experience in food and beverage operations management
- knowledge of budgeting and financial management
- ability to train, mentor, and develop staff
- customer service excellence and problem-solving skills
- familiarity with standard operating procedures and legal compliance requirements
Job Duties
- Supervises daily food and beverage shift operation and ensures compliance with all food and beverage policies, standards and procedures
- manages day-to-day operations, monitors quality and standards and meets the expectations of the customers on a daily basis
- maintains the operating budget and verifies that standards and legal obligations are followed
- assists in ordering food and beverage supplies, cleaning supplies and uniforms
- supports and supervises an effective monthly self inspection program
- operates all department equipment as necessary and reports malfunction
- supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
- encourages and builds mutual trust, respect, and cooperation among team members
- understands employee positions well enough to perform duties in employees' absence
- develops specific goals and plans to prioritize, organize, and accomplish work
- monitors and maintains the productivity level of employees
- verifies that all team members and supervisors understand the brand specific philosophy
- assists supervisors in understanding team members' ever changing needs and expectations and how to exceed them
- celebrates and fosters decisions that result in successes as well as failures
- communicates areas that need attention to staff and follows up to ensure understanding
- coordinates cleaning program in all food and beverage areas, identifying trends and making recommendations for improvements
- establishes and maintains open, collaborative relationships with employees
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- follows property specific second effort and recovery plan
- stays readily available and approachable for all team members
- demonstrates knowledge of the brand specific service culture
- provides services that are above and beyond for customer satisfaction and retention
- improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- serves as a role model to demonstrate appropriate behaviors
- takes proactive approaches when dealing with guest concerns
- sets a positive example for guest relations
- stays readily available and approachable for all guests
- reviews comment cards and guest satisfaction results with employees
- responds in a timely manner to customer service department requests
- provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- administers the performance appraisal process for direct report managers
- conducts hourly employee performance appraisals according to standard operating procedures
- communicates performance expectations in accordance with job descriptions for each position
- verifies that employees are treated fairly and equitably
- strives to improve employee retention
- identifies developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
- verifies that disciplinary procedures and documentation are completed according to standard and local operating procedures and supports the peer review process
- interviews and hires management and hourly employees
- manages beverage purchasing and control procedures and ensures staff is trained accordingly
- observes service behaviors of employees and provides feedback to individuals and or managers
- provides information to supervisors and co-workers by telephone, in written form, email, or in person
- analyzes information and evaluates results to choose the best solution and solve problems
- performs hourly job functions if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets, operating statements and payroll progress report
- performs other duties, as assigned, to meet business needs
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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