Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $82,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Arlo Hotels is an independent lifestyle hotel brand known for its unique approach to hospitality and commitment to creating memorable guest experiences. Positioned in vibrant urban locations, Arlo Hotels offers guests a blend of comfort, style, and community-focused spaces that inspire connection and awe. Dedicated to fostering an environment where guests feel welcomed and valued, Arlo Hotels continually innovates to ensure exceptional service standards and operational excellence throughout its properties. As a prominent player in the boutique hotel sector, Arlo Hotels prides itself on blending modern aesthetics with personalized service to attract discerning travelers seeking authentic and dynamic stays. The... Show More
Job Requirements
- Must be able to stay on feet for 8 hours plus
- Must work well in stressful, high-pressure situations and environments
- Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
- Must be able to prioritize departmental functions to meet due dates and deadlines
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Must maintain complete confidentiality regarding team member relations and sensitive information
- Must have strong attention to detail
- Must be able to convey information and ideas clearly with strong oral and written communication skills
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- Two years of food and beverage management experience or equivalent
- One year of restaurant leadership experience in a hotel environment or equivalent
- Strong computer skills
- Financial knowledge
- Manager alcohol awareness certification
- Manager food service permit as required by local or state agency
- Strong oral and written communication skills
- Ability to convey information and ideas clearly
- Strong attention to detail
Job Duties
- Approach all encounters with guests and team members in a friendly, service-oriented manner
- Maintain regular attendance in compliance with hotel standards as required by scheduling
- Maintain high standards of personal appearance and grooming including proper dress
- Always comply with hotel standards and regulations to encourage safe and efficient operations
- Be visible and interact with guests and team members to provide consistently high levels of quality service
- Ensure all communication with culinary team and managers in the food and beverage department is accurate
- Manage the Open Table system with host team to ensure guest and shift reservations accuracy
- Assist host team with guest greeting and seating during peak operation times
- Organize daily shift documentation including pre-shift reports, training topics, shift floor plans, and requisitions
- Monitor and test service skills of staff
- retrain and reinforce service standards daily
- Provide feedback and appraisals to staff as necessary
- Monitor and maintain cleanliness of dining rooms and work areas
- communicate safety and maintenance issues
- Conduct monthly outlet meetings for staff training and motivation
- Attend interdepartmental meetings for cross-department communication
- Assist in developing marketing initiatives, menu items, and sales growth strategies
- Control budgeted and forecasted revenues, payroll, and product costs
- Ensure adherence to accounting and people services policies
- Report issues and grievances to director of outlets and people services
- Maintain all Micros programming for food and beverage outlets
- Monitor hotel activities and troubleshoot problems
- Operate word processing programs
- Perform general cleaning tasks to meet health standards
- Perform additional assigned duties as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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