Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401(k) match
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Job Description
Hotel Drover is a distinguished hospitality establishment inspired by the pioneering spirit of the American West. Located in the historic Fort Worth Stockyards, Hotel Drover is an authentic Texas hospitality destination that honors the legacy of the legendary cowboys who once drove cattle to market across the plains. As part of the prestigious Autograph Collection by Marriott, Hotel Drover offers guests a unique blend of historic charm and modern luxury, creating a memorable and genuine Texas experience. The hotel is dedicated to welcoming visitors with heartfelt hospitality, reflecting the simple pleasures of life and the warm, friendly nature of the... Show More
Job Requirements
- Ability to multitask with agility to manage multiple priorities and meet deadlines
- Highly adaptable and calm under pressure
- Collaborative and diplomatic, yet assertive when needed
- Financial minded and data-driven, with a passion for hospitality excellence
- Comfortable working closely with hotel leadership and ownership
- A strong communicator who possesses discretion, empathy, purpose-driven work and emotional intelligence
- Impeccable organizational skills, attention to detail, and discretion with confidential information
Job Qualifications
- 5–7+ years of executive-level administrative experience, preferably supporting C-suite, GM, or senior leadership in luxury hospitality or comparable fast-paced service environment
- Strong financial acumen
- confident working with hotel P&Ls, forecasting, and business analytics
- Proficient in Microsoft Office Suite, especially advanced Excel (pivot tables, VLOOKUPs, XLOOKUPS, formulas)
- Experience with Opera, Birchstreet Micros, M3, ProfitSword and Marriott systems preferred
- Professional written and verbal communication skills, with an ability to represent leadership internally and externally
- Proven ability to manage multiple projects and shifting priorities in a calm, confident manner
Job Duties
- Manage the GM’s daily schedule, calendar, and meeting logistics with accuracy, discretion, and foresight
- Prepare correspondence, briefings, agendas, presentations, and follow-up materials on behalf of the GM
- Serve as a key liaison between the GM’s office and internal teams, ownership, Marriott corporate partners, and external stakeholders
- Coordinate travel arrangements and executive-level itineraries as needed
- Serve as note taker for weekly Executive Committee Meetings and other meetings as needed
- Book room and restaurant reservations as needed
- Conduct weekly property walks with the Operations team in absence of General Manager
- Partner with leadership and revenue management to review financial performance metrics, operating forecasts, and department budgets
- Run and reconcile reports from Opera, Micros, Medallia, M3, and Marriott systems
- interpret data to surface business and customer insights
- Monitor key performance indicators (RevPAR, ADR, GOP, labor costs, etc.) and assist in preparing reporting packages for executive review
- Track project milestones, timelines, and initiatives led by or involving the General Manager
- Capitol Planning coordination with Executive Operations Manager
- Budget and Labor reporting
- Provide administrative support to the Director of Food and Beverage to include internal and external correspondence, as well as assistance with presentations and project management
- Assist with bi-weekly payroll processing for Food and Beverage department
- Interpret service scores and analytics to curate initiatives that drive improvement
- Develop and maintain internal dashboards and tracking tools using advanced Excel functions (pivot tables, VLOOKUPs, charts, formulas)
- Assist with presentations and ownership reporting that reflect hotel performance, strategic initiatives, and guest satisfaction trends
- Support financial and operational audits and ensure data accuracy across reporting channels
- Respond to select guest inquiries or requests on behalf of the GM, particularly for VIP guests or sensitive situations
- Support internal communications that help reinforce the hotel’s values, goals, and culture
- Represent the GM’s office with clarity, warmth, and professionalism at all times
- Walk VIP Rooms and draft welcome letter notes
- Manage cross-functional projects and timelines in partnership with department heads and corporate teams
- Maintain reporting schedules, leadership meeting notes, and task tracking for key initiatives
- Contribute to property-level planning and communication strategies, including owner visits, brand audits, and leadership reviews
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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