Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,600.00 - $120,000.00
Work Schedule
Flexible
Benefits
Health Insurance
on-site health and wellness centers
retirement savings plan
backup childcare
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
JPMorgan Chase is one of the world's leading financial services firms, with a history spanning over 200 years. As a diversified institution, JPMorgan Chase offers a broad range of innovative financial solutions to consumers, small businesses, and prominent corporate, institutional, and government clients worldwide. Operating under the J.P. Morgan and Chase brands, the company remains a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. With a strong commitment to diversity and inclusion, JPMorgan Chase values the unique talents of its global workforce as a key driver of success. The firm provides... Show More
Job Requirements
- Bachelor’s degree
- 5+ years experience in luxury hospitality event planning and food and beverage
- Strong customer service and organizational skills
- Excellent interpersonal and communication skills
- Ability to manage client experiences and expectations
- Highly organized and able to multitask and prioritize
- Experience managing and developing a team
- Knowledge of audio-visual systems
- Proficiency in Microsoft Office
- Flexibility to work in a fast-paced environment
- Willingness to work flexible shifts
Job Qualifications
- Bachelor’s degree
- 5+ years’ experience in luxury hospitality industry event planning and food and beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
- Knowledge of the EMS booking system preferred
Job Duties
- Oversee meetings and events collaborating with teams to exceed client expectations
- Provide personalized customer service to all clients and employees
- Address client challenges with effective solutions for a positive experience
- Maintain a collaborative and team-oriented attitude and lead by example
- Assist with staff coverage and daily projects
- Participate in operations meetings and reviews providing feedback and direction
- Execute pre and post conference calls and meetings to manage details
- Ensure optimal space usage to achieve goals
- Conduct staff reviews and identify training needs
- Cover reception desk functions including calls and emails as needed
- Master the EMS system for reservation and reporting
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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