Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,600.00 - $120,000.00
Work Schedule
Flexible
Benefits
Health Insurance
on-site health and wellness centers
retirement savings plan
backup childcare
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
JPMorgan Chase, one of the oldest and most respected financial institutions in the world, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients. With a history that spans over 200 years, the company has become a global leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. As a firm, JPMorgan Chase prides itself on its commitment to excellence, innovation, and diversity within its workforce. It provides employees with robust career opportunities, competitive compensation packages, and a dedication to fostering... Show More
Job Requirements
- Bachelor's degree
- 5+ years' experience in luxury hospitality industry, event planning, and food and beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to effectively manage client experiences and expectations using tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
Job Qualifications
- Bachelor's degree
- 5+ years' experience in luxury hospitality industry, event planning, and food and beverage with high touch customer service
- Excellent interpersonal and communication skills
- Ability to effectively manage client experiences and expectations using tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
- Knowledge of the EMS booking system preferred
Job Duties
- Oversee meetings and events, collaborating with teams to exceed client expectations
- Provide personalized customer service to all clients and employees
- Address client challenges with effective solutions for a positive experience
- Maintain a collaborative and team-oriented attitude and lead by example
- Assist with staff coverage and daily projects
- Participate in operations meetings and reviews, providing feedback and direction
- Execute pre and post conference calls / meetings to manage details
- Ensure optimal space usage to achieve goals
- Conduct staff reviews and identify training needs
- Cover reception desk functions, including calls and emails as needed
- Master the EMS system for reservation and reporting
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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