Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,600.00 - $120,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee wellness programs
Tuition Reimbursement
mental health support
Job Description
JPMorgan Chase is one of the world’s leading financial institutions, with a rich history spanning over 200 years. It operates under the J.P. Morgan and Chase brands, providing innovative financial solutions to millions of consumers, small businesses, and some of the most prominent corporate, institutional, and government clients globally. The firm stands as a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. JPMorgan Chase is widely recognized not only for its financial expertise but also for its commitment to diversity, equity, and inclusion, ensuring a supportive and accessible workplace for all... Show More
Job Requirements
- Bachelor’s degree
- 5+ years of experience in luxury hospitality, event planning or food and beverage customer service
- Excellent interpersonal and communication skills
- Proven ability to manage client experiences with tact and diplomacy
- Highly organized and able to multitask
- Experience managing and developing a team
- Knowledge of audio-visual systems
- Proficiency in Microsoft Office
- Flexibility to work in a fast-paced environment
- Willingness to work flexible shifts
- Knowledge of EMS booking system preferred
Job Qualifications
- 5+ years’ experience in luxury hospitality industry, event planning and food & beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and employees professionally and warmly
- Ability to effectively manage client experiences and expectations using a high level of tact and diplomacy
- Highly organized with the ability to multitask and prioritize tasks effectively
- Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover client center hours and locations
- Bachelor’s degree required
Job Duties
- Oversee meetings and events, collaborating with teams to exceed client expectations
- Provide personalized customer service to all clients and employees
- Address client challenges with effective solutions for a positive experience
- Maintain a collaborative and team-oriented attitude and lead by example
- Assist with staff coverage and daily projects
- Participate in operations meetings and reviews, providing feedback and direction
- Execute pre and post conference calls / meetings to manage details
- Ensure optimal space usage to achieve goals
- Conduct staff reviews and identify training needs
- Cover reception desk functions, including calls and emails as needed
- Master the EMS system for reservation and reporting
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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