Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $94,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
bonus eligibility
Job Description
Gaylord Pacific Resort & Convention Center is a premier destination offering a unique blend of meeting spaces and exceptional guest experiences located in Chula Vista, California. As part of the renowned Gaylord Hotels portfolio under Marriott International, the resort caters to diverse conventions and events that demand top-tier hospitality and event management expertise. Gaylord Hotels is known for delivering environments, services, and programming that foster connections and memorable experiences, supporting a team culture that is creative, entrepreneurial, and committed to providing big-hearted service to guests. With a strong emphasis on career growth, diversity, and inclusion, Marriott International ensures equal employment... Show More
Job Requirements
- high school diploma or GED
- six years experience in event management, food and beverage, sales or marketing
- or bachelor's degree in hotel and restaurant management, hospitality, business administration or related field
- three years experience in event management or related area
- strong leadership skills
- excellent communication abilities
- proficiency with sales and catering system
- ability to manage complex events
- knowledge of industry trends
- conflict resolution skills
- customer service orientation
- ability to train and mentor staff
- commitment to EEO and AA policies
Job Qualifications
- high school diploma or GED with six years experience in event management, food and beverage, sales or marketing
- bachelor's degree in hotel and restaurant management, hospitality, business administration or related field with three years experience in event management or related area
- demonstrated leadership and team management skills
- strong organizational and communication skills
- proficient in sales and catering software
- knowledge of convention services and hospitality industry trends
- ability to handle multiple complex events simultaneously
- experience in conflict resolution and negotiation
- commitment to exceptional customer service and operational excellence
Job Duties
- manage and coordinate convention services activities associated with planning, supervising and executing events
- communicate all group specifications and history to the appropriate operational departments
- partner with senior department leadership to implement process improvements
- accurately forecast group revenues
- promote the proper use of function space, exhibit hall and overall event space
- maximize group revenue by referring available goods, services, attractions and sub-contractors
- assist with training and development initiatives for the convention services staff
- oversee contracted group room blocks including cutoffs and attrition
- plan and develop convention programs, agendas and services using sales and catering system
- create external communications such as contract addendums, introductory letters and event schedules
- host planning meetings, site inspections and pre-convention meetings
- promote client satisfaction through smooth execution of assigned conventions
- communicate catering event details to operating departments and customers
- manage quality process in customer service and employee satisfaction
- provide constructive coaching and counseling to employees
- direct development, training and mentoring of employees
- demonstrate knowledge of imposing deadlines and delegating tasks
- motivate employees and provide a productive work environment
- listen and respond to employee needs
- manage group or interpersonal conflict situations
- develop and manage hourly employees
- adhere to EEO and AA policies
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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