Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,000.00 - $113,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
professional development training
Job Description
The Phoenician, a Luxury Collection Resort Scottsdale, is a prestigious luxury hotel located at 6000 E Camelback Rd, Scottsdale, Arizona. As part of The Luxury Collection Hotels & Resorts, a portfolio of Marriott International, The Phoenician offers a world-class hospitality experience that combines rich heritage, authentic local culture, and personalized services. The resort is renowned for its elegant accommodations, exceptional amenities, and superb event venues, attracting discerning travelers and event planners seeking outstanding services in a luxurious setting. With over 120 properties worldwide, The Luxury Collection represents a commitment to delivering evocative storytelling through unique and treasured experiences at each... Show More
Job Requirements
- high school diploma or ged
- 2 years experience in event management or related professional area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- availability to work full time
- willingness to work onsite at the Scottsdale, Arizona location
- ability to manage multiple complex events simultaneously
- excellent interpersonal skills
- strong problem-solving abilities
- ability to communicate effectively with internal and external stakeholders
- commitment to high standards, policies, and procedures
- ability to handle guest complaints and resolve issues promptly
Job Qualifications
- high school diploma or ged
- 2 years experience in event management or related professional area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- excellent problem-solving skills
- strong organizational abilities
- effective communication skills
- ability to lead meetings and coordinate multiple departments
- customer service orientation
- ability to manage budgets and optimize revenue
- experience with complex event coordination
- ability to work independently and as part of a team
- leadership skills to support director role
- proficiency in event management software is a plus
Job Duties
- prepare event documentation and coordinate with sales and property departments
- lead pre-event and post-event meetings
- identify and solve operational challenges
- manage customer budgets to maximize revenue
- oversee customer experience from file turnover through post-event
- conduct pre- and post-event meetings to review group needs
- manage group room blocks and meeting spaces
- up-sell products and services
- participate in customer site inspections
- act as liaison between sales and customer through all event phases
- manage revenue and profitability of events
- forecast group sleeping rooms and event revenue
- review billing and payments with clients
- interact with guests to obtain feedback
- handle guest problems and complaints
- maintain presence with customer during event process
- follow up with customer post-event
- greet customer during event phase and hand-off to operations team
- strive to improve service performance
- set a positive example for guest relations
- review comment cards and guest satisfaction results
- communicate event details verbally and in writing with customers
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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