Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $94,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is part of the renowned Gaylord Hotels portfolio under Marriott International. These hotels are widely recognized for their exceptional environments, outstanding service, and innovative programming designed to bring people together for memorable experiences. Gaylord Pacific Resort is a premier destination renowned for hosting large conventions, meetings, and events offering comprehensive services to clients and guests. The hotel prides itself on fostering an inclusive workplace where diversity, creativity, and professional growth are encouraged. As a Marriott International brand, Gaylord is committed to equal opportunity employment, valuing the unique backgrounds and... Show More
Job Requirements
- High school diploma or GED
- 6 years experience in event management, food and beverage, sales and marketing or related professional area
- OR bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 3 years experience in event management or related professional area
- Strong leadership abilities
- Excellent communication skills
- Proficiency with sales and catering systems
- Ability to manage complex events
- Knowledge of the conventions and meeting industry
- Negotiation skills
- Conflict resolution skills
- Revenue forecasting ability
- Staff training and development experience
- Understanding of EEO and AA policies
Job Qualifications
- High school diploma or GED with 6 years experience in event management, food and beverage, sales and marketing or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 3 years experience in event management or related area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in using Sales and Catering software systems
- Ability to manage complex events and client relationships
- Knowledge of current trends in the conventions and meetings industry
- Skilled in negotiation and conflict resolution
- Ability to forecast revenues and maximize facility usage
- Demonstrated capability to train, mentor and develop staff
- Thorough understanding of customer service best practices
- Experience in quality management and client satisfaction measurement
Job Duties
- Manage and coordinate convention services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups including sales, negotiations and conflict resolution
- Plan and develop programs, agendas, and services according to client requirements
- Communicate all group specifications and history to the appropriate operational departments and ensure execution to established guidelines
- Partner with senior department leadership to implement process improvements for client satisfaction and operational efficiencies
- Accurately forecast group revenues according to established guidelines
- Promote the proper use of function space, exhibit hall and overall event space
- Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
- Assist with the training and development initiatives for the Convention Services staff
- Oversee contracted group room blocks including cutoffs, attrition, etc.
- Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines
- Create external communications including contract addendums, introductory letters, property information, and tentative event schedules for assigned groups
- Host planning meetings, site inspections, and pre-convention meetings as outlined in departmental guidelines
- Promote client satisfaction through smooth execution of assigned conventions
- Communicate all catering event details to operating departments and customers
- Manage quality process in customer service and employee satisfaction
- Provide constructive coaching and counseling to employees
- Direct the development, training, and mentoring of employees
- Demonstrate knowledge of deadline imposition and task delegation
- Motivate and create a productive work environment
- Listen and respond effectively to employee needs
- Manage group or interpersonal conflict situations
- Develop and manage hourly employees
- Adhere to EEO and AA policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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