Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
W South Beach, located at 2201 Collins Avenue, Miami Beach, Florida, is a premier luxury hotel that is part of the renowned W Hotels portfolio under Marriott International. Known for its vibrant atmosphere, exceptional service, and innovative approach to hospitality, W South Beach offers guests a unique blend of style, comfort, and high-energy luxury in one of the most sought-after destinations in the United States. As a globally recognized brand, W Hotels emphasizes originality, creativity, and the reinvention of traditional luxury standards, appealing to a diverse clientele seeking memorable experiences. The hotel is committed to fostering an inclusive culture where... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management or related field
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- excellent communication skills
- strong organizational skills
- ability to manage budgets
- ability to maximize revenue
- problem-solving ability
- leadership skills
- customer service skills
- ability to coordinate with sales and property departments
- proficiency in managing complex events
Job Qualifications
- High school diploma or GED with 2 years experience in event management or related professional area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- excellent communication skills
- strong organizational skills
- ability to manage budgets and maximize revenue
- proficiency in client relationship management
- problem-solving skills
- ability to lead meetings and coordinate teams
- knowledge of event planning and operations
- customer service orientation
- familiarity with sales processes and up-selling techniques
Job Duties
- Prepare all event documentation and coordinate with sales and property departments
- Handle complex events ensuring seamless turnover from sales to service and back to sales
- Lead pre-event and post-event meetings for assigned groups
- Identify operational challenges and work with staff and customers to resolve them
- Manage customer budgets to maximize revenue and meet client needs
- Oversee customer experiences from file turnover through post-event phase
- Conduct pre- and post-event meetings to communicate group needs and feedback
- Manage group room blocks and meeting space for assigned groups
- Adhere to all standards, policies, and procedures
- Celebrate successes and recognize team members
- Up-sell products and services throughout the event process
- Participate in customer site inspections and assist with sales
- Act as liaison between field sales person and customer during event process
- Manage revenue and profitability associated with events
- Forecast group sleeping rooms and event revenue for groups
- Review billing and payments with clients
- Interact with guests to obtain feedback on product quality and service
- Handle guest problems and complaints
- Maintain presence with customer during entire event process
- Follow up with customer post-event
- Greet customer during event phase and hand-off to Event Operations team
- Strive to improve service performance
- Set positive example for guest relations
- Review comment cards and guest satisfaction results
- Coordinate and communicate verbally and in writing with customers regarding event details
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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