Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,000.00 - $71,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Marcus Hotels and Resorts is a well-established hospitality company known for its commitment to delivering exceptional guest experiences through its portfolio of hotels and resorts. The company prides itself on high standards of service, quality, and customer satisfaction. Marcus Hotels operates in the luxury and upscale hotel segment, offering premium accommodations, world-class event spaces, and outstanding amenities. Each property within Marcus Hotels and Resorts is dedicated to excellence in the hospitality industry, hosting a range of events from corporate meetings and conferences to weddings and social gatherings. The company values professionalism, innovation, and teamwork, which creates a stimulating and rewarding... Show More
Job Requirements
- 4 years experience in event management with leadership emphasis preferred
- High school diploma or equivalent required
- Four-year college degree preferred
- Knowledge of food, beverage, audio visual, room sets and menu planning is required
- Strong multiple-project management skills
- Excellent communication skills, both written and oral
- Good listening skills and extend assistance to resolve problems
- Basic mathematical skills
- Flexibility to work varying schedules
- Ability to handle guest and employee concerns in a friendly and positive manner
- Excellent interpersonal, listening and communication skills in English
- Ability to sit, stand and move throughout to perform essential job functions
- Knowledge of Microsoft Word and Excel
- Knowledge of Marriott systems including CI/TY preferred
- High degree of accuracy and detail orientation
- Promptly respond to requests for information on hotel facilities and menus
- Conduct tours of the hotel to clients as needed
- Hearing and visual ability to detect emergency situations
- Ability to access and accurately input information using moderately complex computer
- Excellent telephone etiquette skills
- Ability to represent the company professionally
- Attend catering and departmental meetings as necessary
Job Qualifications
- High school diploma or equivalent
- Four-year college degree preferred
- 4 years experience in event management with leadership emphasis preferred
- Knowledge of food, beverage, audio visual, room sets and menu planning
- Strong multiple-project management skills
- Excellent written and oral communication skills
- Good listening skills and problem-solving ability
- Basic mathematical skills for calculating room blocks, function costs and checks
- Flexibility to work varying schedules
- Ability to handle guest and employee concerns positively
- Proficiency with Microsoft Word and Excel
- Knowledge of Marriott systems including CI/TY preferred
- High degree of accuracy and detail orientation
- Excellent telephone etiquette
- Professional and courteous demeanor
Job Duties
- Update and manage CI/TY with event information and customer communication
- Communicate with clients to ensure details for events are accurate and complete on a timely basis
- Resolve problems such as price conflicts, menu description, banquet facilities, guarantees and seating charts
- Attend meetings including EO, pre-convention, staff and departmental
- Assist in the supervision and training of staff, strategic planning, and other departmental activities
- Organize files and paperwork to ensure proper communication and historical reference
- Act as liaison between Sales Manager(s) and clients in Sales Managers absence
- Ensure guest satisfaction by timely follow up correspondence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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