Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $92,000.00 - $122,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott International is a renowned global hospitality company recognized for its commitment to excellence, innovation, and outstanding guest experiences. Among its distinguished portfolio is the Gaylord Pacific Resort & Convention Center, located in Chula Vista, California. The resort is a premier destination known for hosting large-scale conventions, conferences, and special events, combining modern amenities with exceptional service to create memorable experiences for guests and clients alike. As part of Marriott International, the Gaylord Pacific Resort embodies the rich culture and values that define the Marriott brand, including diversity, inclusion, and equal opportunity employment. The company is dedicated to fostering a... Show More
Job Requirements
- High school diploma or GED
- 6 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 3 years experience in event management or related professional area
Job Qualifications
- Experience managing convention services or event management operations
- Strong leadership and interpersonal skills
- Familiarity with Sales and Catering systems
- Excellent communication and organizational skills
- Ability to manage multiple complex projects
- Knowledge of customer service standards
- Proficiency in forecasting and revenue management
- Understanding of employee training and development strategies
- Ability to manage conflict and motivate teams
- Commitment to diversity, equity, and inclusion principles
Job Duties
- Manage and coordinate Convention Services activities associated with planning, supervising and executing events for complex and high-touch convention and event groups
- Communicate all group specifications and history to operational departments and ensure implementation to guidelines
- Partner with senior leadership to implement process improvements to increase client satisfaction and operational efficiency
- Accurately forecast group revenues according to guidelines
- Promote proper use of function, exhibit hall and overall event space
- Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
- Assist with training and development initiatives for the Convention Services staff
- Oversee contracted group room blocks including cutoffs and attrition
- Plan and develop convention programs, resumes, agendas, and services using Sales and Catering system
- Create external communications including contract addendums and introductory letters
- Host planning meetings, site inspections, and pre-convention meetings
- Promote client satisfaction through smooth execution of assigned conventions as measured by surveys
- Communicate catering event details to operating departments and customers
- Manage customer service and employee satisfaction quality processes
- Provide coaching and counseling to employees
- Direct development, training, and mentoring of employees
- Impose deadlines and delegate tasks appropriately
- Motivate employees and maintain productive work environment
- Address employee needs and manage interpersonal conflicts
- Develop and manage hourly employees
- Adhere to EEO and AA policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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