Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $87,000.00 - $122,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k) Plan
Paid Time Off
Life insurance
Disability insurance
Travel Discounts
Job Description
Marriott International is a global leader in the hospitality industry, known for its exceptional service and wide portfolio of hotel brands. Among its prestigious luxury brands is JW Marriott, which features more than 100 beautiful properties situated in major gateway cities and distinctive resort locations worldwide. Marriott Marquis Washington DC, located at 901 Massachusetts Avenue NW, stands as one of the premier properties, offering world-class amenities and services in the heart of the nation’s capital. Marriott Marquis is committed to creating memorable guest experiences through its innovative and dedicated team, and it fosters a culture that values diversity, inclusion, and... Show More
Job Requirements
- high school diploma or GED
- 2 years of experience in event management or related field
- or 2-year accredited degree in hotel and restaurant management, hospitality, business administration, or related major
- strong communication skills
- problem-solving abilities
- customer service orientation
- ability to lead meetings and coordinate with multiple departments
- proficiency in managing budgets and forecasts
- ability to handle guest complaints professionally
- commitment to adhere to company policies and standards
- capability to work full time onsite
Job Qualifications
- high school diploma or GED
- 2 years experience in event management or related professional area
- or 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- no work experience required for degree holders
Job Duties
- prepares all event documentation and coordinates with sales, property departments and customer
- solves problems and suggests alternatives to previous arrangements
- leads pre-event and post-event meetings for assigned groups
- manages customer budgets to maximize revenue and meet customer needs
- oversees customer experiences from file turnover through post-event phase
- conducts pre- and post-event meetings to review group needs and feedback
- manages group room blocks and meeting space
- adheres to all standards, policies and procedures
- up-sells products and services
- participates in customer site inspections and assists with sales
- acts as liaison between sales and customer throughout the event process
- manages revenue and profitability associated with events
- forecasts group sleeping rooms and event revenue
- reviews billing and payments with clients
- interacts with guests to obtain feedback on product quality and service levels
- handles guest problems and complaints
- makes presence known to customer during event process
- follows up with customer post-event
- greets customer during event phase and hands off to event operations team
- strives to improve service performance
- sets positive example for guest relations
- reviews guest satisfaction results with associates
- coordinates and communicates verbally and in writing with customer
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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