Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,310.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
Health Insurance
Paid Time Off
Employee Discounts
Retirement benefits
bonus eligibility
Career development opportunities
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is part of the renowned Gaylord Hotels portfolio under Marriott International. This resort and convention center is recognized for its expansive meeting spaces and exceptional event hosting capabilities, catering to a diverse range of corporate gatherings, social functions, and large-scale conventions. The establishment is dedicated to providing an extraordinary guest experience through meticulous attention to detail, top-notch service, and a welcoming atmosphere. The resort is not only a hub for business events but also a vibrant destination that combines the luxury and comfort expected from a Marriott International property.... Show More
Job Requirements
- High school diploma or GED
- Three years experience in event management or related field
- Strong leadership and communication skills
- Ability to work full time on-site
- Proficiency in event coordination and operational standards
- Availability to attend pre-event meetings and lead event shifts
- Commitment to customer service excellence
- Ability to manage administrative and financial tasks
- Knowledge of safety and sanitation standards
- Capacity to handle human resource functions including scheduling and performance feedback
Job Qualifications
- High school diploma or GED
- Minimum three years experience in event management, food and beverage, or related professional area
- Proven leadership and team management skills
- Strong organizational and communication skills
- Ability to coordinate multiple tasks and meet deadlines
- Experience in customer service excellence
- Knowledge of event operations and room setup standards
- Competency in financial and administrative responsibilities
- Skilled in problem-solving and conflict resolution
- Capable of motivating and training staff
- Familiarity with scheduling and performance appraisal processes
Job Duties
- Attend pre-event meetings to understand group needs
- Establish consistent standards for meeting room and VIP room setups
- Conduct function room inspections prior to events
- Maintain cleanliness and sanitation standards in event areas
- Act as liaison between Banquets, Event Planning, Event Technology teams and clients
- Project supply needs for the department
- Coordinate routine maintenance of meeting facilities
- Solve problems and suggest alternatives to arrangements
- Attend and participate in department meetings
- Lead shifts and actively participate in servicing events
- Ensure function rooms are set according to event documentation and customer requirements
- Empower associates to provide excellent customer service
- Manage activities to maximize customer satisfaction
- Set positive example for guest relations
- Strive to improve service performance
- Maintain presence to support customers
- Emphasize guest satisfaction in meetings
- Schedule associates to ensure shift coverage
- Establish and maintain collaborative relationships with associates
- Conduct performance appraisals and provide feedback
- Utilize open door policy and review associate satisfaction
- Observe and provide feedback on service behaviors
- Communicate performance expectations
- Apply policies fairly and consistently
- Complete disciplinary procedures and documentation
- Bring issues to supervisor or Human Resources
- Ensure associates understand expectations
- Delegate tasks to meet event service standards
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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