Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k)
Mental Health Resources
Travel discount program
Job Description
Signia by Hilton San Jose is a premier full-service hotel located in the heart of Silicon Valley, just across from Plaza de Cesar Chavez Park and within walking distance of the San Jose Convention Center. Known for its expansive meeting and function space totaling over 55,000 square feet, Signia offers an ideal setting for business travelers and events of all sizes. The hotel features signature culinary experiences, an outdoor rooftop pool, and extensive fitness amenities to provide guests with a comfortable and memorable stay. As part of the Hilton portfolio, Signia by Hilton San Jose upholds a tradition of exceptional... Show More
Job Requirements
- Minimum two years experience in hotel event management
- Familiarity with BEOs and related event documentation
- Strong interpersonal and communication skills
- Ability to multitask and manage complex events
- Positive attitude and team collaboration
- Willingness to work in a fast-paced environment
- Flexibility to meet deadlines and client needs
Job Qualifications
- Two years of hotel event management experience
- Knowledge of Banquet Event Orders (BEOs)
- Strong communication and organizational skills
- Ability to handle complex events
- Positive and energetic attitude
- Team player mindset
- Experience in upselling and event enhancement
- Conflict resolution skills
- Proficiency with booking and event management systems
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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