Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,400.00 - $83,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Career development opportunities
Job Description
The Hilton Santa Barbara Beachfront Resort is a distinguished luxury resort located on California's Central Coastline, renowned for its stunning beachfront location and its homage to the rich culture and history of Santa Barbara. Nestled on 24 acres of pristine property, this resort offers guests an immersive experience that blends natural beauty with sophisticated amenities and warm hospitality. As part of the internationally acclaimed Hilton brand, the resort is committed to delivering exceptional guest experiences that exemplify Hilton's core values: hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. The Hilton Santa Barbara Beachfront Resort is celebrated not only... Show More
Job Requirements
- At least high school diploma or equivalent
- Minimum 1-2 years event management experience
- Ability to work under pressure and adapt to changing environments
- Effective communication skills
- Strong organizational skills
- Computer literacy including familiarity with hotel PMS systems
- Ability to manage multiple priorities
- Team player mentality
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- At least 1-2 years of event management experience
- Ability to work in a fast-paced environment
- Team player
- Comfortable working on groups and events of 100 or more guests
- Knowledge of hotel property management systems such as Delphi.fdc is advantageous
- Strong communication and interpersonal skills
- Problem-solving and decision-making abilities
- Experience in customer relationship management
- Familiarity with sales and catering processes
- Ability to upsell and maximize revenue opportunities
- Demonstrated leadership qualities
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Other duties as necessary based on business needs
- Regular attendance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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