Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,400.00 - $83,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
bonus program
Professional Development
employee discount
Retirement Plan
Flexible Schedule
Job Description
Hilton Santa Barbara Beachfront Resort is a renowned luxury resort ideally situated along California's picturesque Central Coastline, just steps away from beautiful, pristine beaches. The resort spans 24 acres and pays homage to Santa Barbara's rich culture and history, offering guests an immersive experience that blends natural beauty with local heritage. As part of the globally recognized Hilton brand, this beachfront resort delivers exceptional accommodations, premium amenities, and outstanding hospitality services to both leisure and business travelers. Hilton has been a leader in the hospitality industry since 1919, known for innovation, quality, and a commitment to creating remarkable guest experiences... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- at least 1-2 years of event management experience
- excellent communication and interpersonal skills
- ability to manage multiple tasks and deadlines
- strong problem-solving and conflict resolution abilities
- ability to work flexible hours including weekends and holidays
- proficiency with computer systems and software relevant to event management
- ability to work effectively as part of a team
- reliable and punctual
- commitment to delivering high-quality customer service
Job Qualifications
- At least 1-2 years of event management experience
- ability to work in a fast-paced environment
- ability to thrive in change and be a team player
- comfortable working on groups and events from 100 guests
- knowledge of hotel property management systems (Delphi.fdc) is advantageous
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating issues and determine the best solution
- ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed
- participate in customer site inspections and assist with the sales process as necessary
- perform other duties as necessary based on business needs
- maintain regular attendance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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