Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $73,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Paid Time Off
Complimentary Meals
Athletic club access
Discounted travel
Mental Health Resources
Parental leave
401k plan
Employee Stock Purchase Program
Continuing education opportunities
career growth
Recognition and rewards
Job Description
The Hilton Chicago is a prestigious and iconic hotel situated in the heart of Chicago, renowned for its exceptional service and expansive event spaces. As one of the city’s most legendary hotels, the Hilton Chicago boasts the largest event and meeting spaces in the area, catering to a diverse range of clientele and hosting numerous large-scale functions. The hotel is part of the globally recognized Hilton brand, which is celebrated for its commitment to excellence, innovative hospitality solutions, and unparalleled guest experiences. With its rich history and prime location, the Hilton Chicago attracts business travelers, tourists, and event organizers from... Show More
Job Requirements
- Bachelor's degree or equivalent experience in hospitality or related field
- Minimum of four years' event management experience in a mid- to large-size hotel
- Strong organizational and multitasking skills
- Effective communication skills
- Ability to work collaboratively in a fast-paced, high-energy environment
- Proficiency with event booking and management software
- Availability to work flexible hours including evenings and weekends
Job Qualifications
- Four years of event experience within a mid- to large-size hotel
- Strong understanding of hotel event operations
- Proven leadership and team collaboration skills
- Excellent communication and interpersonal abilities
- Proactive problem-solving skills
- Knowledge of event booking systems and hotel products
- Ability to influence and sell enhancements to maximize revenue
- Experience in conflict resolution and negotiation
Job Duties
- Organize, plan, and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: