Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $73,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
medical insurance coverage
Paid Time Off
Complimentary Meals
Access to athletic club
Discounted travel program
Mental Health Resources
Parental leave
401k plan with company match
Employee Stock Purchase Program
Continuing education opportunities
Career growth and development
Recognition and rewards programs
Job Description
Hilton Chicago is an iconic hotel located in the heart of Chicago, renowned for its expansive event and meeting spaces, making it one of the city’s premier destinations for large-scale events and gatherings. Known for its legendary status and rich history, Hilton Chicago offers guests exceptional hospitality experiences combined with modern amenities and a commitment to excellence. As part of the global Hilton portfolio, the Chicago property benefits from world-class operational standards and a strong focus on guest satisfaction. The hotel prides itself on providing a welcoming environment for both leisure and business travelers, featuring state-of-the-art facilities, elegant event venues,... Show More
Job Requirements
- minimum of 4 years event experience within a mid- to large-size hotel
- strong understanding of hotel event operations
- excellent communication skills
- ability to work in a high-energy, collaborative environment
- proven leadership ability
- conflict resolution skills
- proficiency in relevant booking systems and event management software
Job Qualifications
- minimum of 4 years event experience within a mid- to large-size hotel
- strong understanding of hotel event operations
- passion for delivering exceptional guest experiences
- proactive leadership skills
- creative problem-solving abilities
- excellent communication skills
- ability to work collaboratively in a high-energy environment
- knowledge of event planning and coordination
- experience in upselling and enhancing event experiences
Job Duties
- organize, plan and prioritize duties by developing plans and goals
- timely communicate with internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet expectations and deliver on those expectations
- demonstrate knowledge of job systems, products, booking systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes and resolving grievances
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- ensure high quality service by communicating and assisting others to understand guest needs, providing direction and coaching when needed
- participate in customer site inspections and assist with the sales process as necessary
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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