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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,500.00 - $118,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401k plan
Employee Stock Purchase Program
Career growth and development
Parental leave
Mental Health Resources
Job Description
Conrad Orlando is an iconic luxury resort situated on the expansive 1,100-acre Evermore Orlando Resort, adjacent to Walt Disney World. This premier destination boasts a stunning 20-acre tropical beach complemented by an 8-acre lagoon, creating a unique environment that blends natural beauty with sophisticated retreat amenities. With 433 beautifully appointed rooms including 51 luxury suites and 10 family suites, guests experience unparalleled comfort and elegance. The resort offers 65,000 square feet of indoor and outdoor meeting space ideal for various events, from corporate gatherings to grand social occasions. Guests also enjoy access to a tranquil spa, two 18-hole championship golf... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- two years of event management experience in hospitality
- leadership experience managing small teams
- excellent communication skills
- ability to handle multiple priorities
- proficient in event management software preferred
- strong interpersonal skills
- availability to work flexible hours including weekends and holidays
- problem-solving capabilities
- commitment to delivering exceptional guest experiences
Job Qualifications
- At least two years of previous event management experience in the hospitality industry
- experience supervising or managing a team of one to three individuals
- familiarity with Delphi.FDC is beneficial
- strong organizational and communication skills
- proven ability to build and maintain client relationships
- conflict resolution and negotiation skills
- decision-making and problem-solving abilities
- knowledge of event management systems, products and processes
- ability to work collaboratively across departments
- commitment to high-quality customer service
- leadership and coaching skills
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- timely communication with internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes and resolving grievances and conflicts
- make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- ensure high-quality service by communicating and assisting others to understand guest needs, providing direction, guidance, feedback and coaching when needed
- participate in customer site inspections and assist with the sales process as necessary
- other duties as necessary based on business needs
- maintain regular attendance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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