Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,200.00 - $82,100.00
Work Schedule
Standard Hours
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program with 100 nights of discounted travel
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Job Description
The Conrad New York, a stunning Forbes 4-Star luxury hotel located in the heart of Lower Manhattan, is renowned for offering an exceptional hospitality experience. Featuring 463 luxurious rooms and an impressive 30,000 square feet of banquet space, the hotel also boasts three distinct food and beverage outlets including a fine dining three-meal restaurant, an elegant rooftop bar, and exclusive in-room dining services. As part of the globally recognized Hilton portfolio, Conrad New York not only exemplifies sophistication and elegance but also ensures a seamless blend of comfort and innovation for its guests. This prestigious hotel is a perfect destination... Show More
Job Requirements
- Minimum one year of hospitality-related experience at the manager level
- Familiarity with hotel property management systems like Delphi and fdc
- Relevant academic background or degree in business or related fields
- Strong organizational and communication skills
- Ability to handle multiple priorities and work in a fast-paced environment
- Availability for regular attendance
- Commitment to maintaining the highest standards of service and professionalism
Job Qualifications
- Experience in hospitality management at a minimum of one year
- Knowledge of hotel property management systems such as Delphi and fdc
- Relevant degree in business development or a related business field
- Certifications such as CMP or CPCE are advantageous
- Demonstrated skills in conflict resolution and negotiation
- Strong communication and interpersonal abilities
- Proven capability in sales, upselling, and client relationship management
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating issues and determining the best solution
- Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Maintain regular attendance
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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