Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord Opryland Resort & Convention Center is a premier hospitality establishment located in Nashville, Tennessee. As part of the celebrated Gaylord Hotels brand under Marriott International, this resort offers an extraordinary environment designed to bring people together through exceptional meetings, conventions, and social events. This world-class resort features impressive exhibit halls, versatile function spaces, and exquisite dining options, all tailored to create unforgettable experiences for guests. The resort is committed to diversity, inclusion, and providing career growth opportunities to its employees, known as STARs, who embody creativity, entrepreneurial spirit, and heartfelt service. Joining Gaylord Opryland means becoming part of a... Show More
Job Requirements
- High school diploma or GED
- 6 years experience in event management, food and beverage, sales and marketing or related area
- Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 3 years experience in event management or related area
- Ability to communicate effectively
- Proficiency in Sales and Catering systems
- Strong leadership and mentoring skills
- Knowledge of meeting industry trends
- Capability to handle multiple projects
- Strong conflict resolution skills
- Commitment to EEO and AA policies
Job Qualifications
- High school diploma or GED with 6 years experience in event management, food and beverage, sales and marketing or related professional area
- Bachelor’s degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 3 years experience in event management or related area
- Strong communication and interpersonal skills
- Proficiency in Sales and Catering systems
- Ability to lead and mentor employees
- Knowledge of convention and meeting industry trends
- Excellent organizational and problem-solving skills
- Ability to manage multiple projects simultaneously
- Strong conflict resolution skills
- Demonstrated leadership and team-building capabilities
Job Duties
- Manage and coordinate convention services activities associated with planning, supervising and executing events for complex and high touch convention and event groups
- Communicate all group specifications and history to appropriate operational departments
- Partner with senior department leadership to implement process improvements
- Accurately forecast group revenues
- Promote the proper use of function space, exhibit hall and overall event space
- Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups
- Assist with training and development initiatives for Convention Services staff
- Oversee contracted group room blocks including cutoffs, attrition, etc.
- Plan and develop convention programs, resumes, agendas, and services according to client requirements
- Create external communications such as contract addendums, introductory letters, property information, and event schedules
- Host planning meetings, site inspections, pre-convention meetings
- Promote client satisfaction through smooth execution of conventions
- Communicate details of catering events to operating departments and customers
- Manage quality processes related to customer service and employee satisfaction
- Provide coaching and counseling to employees
- Direct the development, training, and mentoring of employees
- Demonstrate knowledge of imposing deadlines and delegating tasks
- Motivate and provide a productive work environment
- Listen and respond to employee needs
- Manage group or interpersonal conflict effectively
- Develop and manage hourly employees
- Adhere to EEO and AA policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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